DOMITYS BANGSAR KL Hiring! Full Time Housekeeping Supervisor in Federal Territory - Ricebowl

• Staff Supervision:Supervise and coordinate the activities of housekeeping staff, including room attendants and support personnel.

Schedule shifts and assign tasks to ensure efficient coverage.

• Quality Control:Conduct regular inspections of guest rooms and public areas to maintain high cleanliness standards.

Address any issues identified during inspections and ensure prompt resolution.

• Training and Development:Train new housekeeping staff on cleaning procedures, safety protocols, and customer service expectations.

Provide ongoing training to enhance the skills and performance of the team.

• Inventory Management:Manage and monitor the inventory of cleaning supplies and linens.

Coordinate with the Housekeeping Manager to reorder supplies as necessary.

• Communication:Communicate effectively with the Housekeeping Manager, front desk, and other hotel departments to coordinate activities.

Address guest requests and concerns promptly and professionally.

• Performance Evaluation:Monitor the performance of housekeeping staff and provide regular feedback.

Assist in performance evaluations and contribute to the development of improvement plans.

• Guest Satisfaction:Ensure guest rooms and public areas meet established cleanliness standards to enhance guest satisfaction.

Collaborate with the front desk to address any special guest requests or concerns.

• Safety and Compliance:Enforce safety standards and ensure compliance with hotel policies and industry regulations.

Conduct regular safety training for housekeeping staff.

• Problem Resolution:Address and resolve any issues or conflicts among housekeeping staff.

Escalate complex issues to higher management when necessary.

• Emergency Response:Implement emergency response plans for unexpected situations, such as spills or accidents.

Ensure the housekeeping team is trained on emergency procedures.

Job Type: Full-time

Education:

• STM/STPM (Preferred)

Experience:

• Housekeeping: 1 year (Required)

Work Location: In person