Connect To The Opportunity Hiring! Full Time Customer Service Specialist in - Ricebowl

Main Duties & Responsibilities

• Manage End-to-End Orders – Process customer orders, revisions, returns, and exchanges while coordinating closely with Operations to ensure accurate and timely fulfilment

• Handle Customer Inquiries with Excellence – Respond promptly to questions on products, billing, and services, including issuing debit and credit notes

• Build Strong Customer Relationships – Create positive interactions, build rapport, and foster long-term customer loyalty

• Drive Process Improvements – Analyse feedback and service trends to identify gaps and implement enhancements

• Track & Report Performance – Compile and present reports on key customer service metrics to support decision-making

• Optimise Workflow – Manage schedules and allocate tasks to ensure smooth and efficient daily operations Key Skills & Attributes

• Strong time management skills with the ability to prioritise in a fast-paced environment

• Analytical thinker who can identify issues and implement effective solutions

• Tech-savvy with proficiency in systems used for order processing and customer management

• Empathetic communicator who can build trust and handle customers with patience and professionalism

• A proactive team player who thrives on delivering excellent service

Education & Experience

• Diploma / Degree qualification

• Proficient in ERP system

• Experience or knowledge in meat processing operations is an advantage