- Outram Central Region (Singapore) Singapore
ALPHAEUS PTE. LTD. Hiring! Full Time Desktop Support Engineer (Contract) - PSCY042 in Central Region (Singapore), Earn up to SGD 3,200 - Ricebowl
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Job Description
Responsibilities
About the role
Desktop Engineer providing technical assistance and support related to deskside support, mobile device management, and video conferencing support.
Key responsibilities
Provide technical assistance and support related to deskside support, mobile device management, video conferencing support
Troubleshoot Win 11 applications and provide technical troubleshooting detail for escalation to next level if needed
Perform laptop/desktop re-image and service request within SLA with asset tracking
Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.)
Perform daily meeting room health check and resolve or escalate the issue to next level
ServiceNow ticket review, pickup and update
Provide feedback on business and technical challenges
Communicate with team members and clients in a professional manner, ensuring all parties are kept up to date on ticket status
Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed
About you
Diploma in IT / Information Technology related
2 to 4 years of office end user IT support with 100 users (prefer MNC/bank environment)
ITIL certification is preferred
Pro-active individual with customer centric approach
Able to face users and communicate confidently
M365 and Windows 11 OS and hardware troubleshooting
Basic network troubleshooting
Familiar with ServiceNow ticket logging
Familiar with asset tracking with detail
Enthusiastic in learning new technologies and contribute for team success
Support timing:
Normal Shifts: 0900 to 1800 (rotate shift with team member for 0800 to 1700 or 1000 to 1900) Mon to Fri
Available for ad hoc weekend and after office hour support incident and system healthcheck
Desktop Engineer providing technical assistance and support related to deskside support, mobile device management, and video conferencing support.
Key responsibilities
Provide technical assistance and support related to deskside support, mobile device management, video conferencing support
Troubleshoot Win 11 applications and provide technical troubleshooting detail for escalation to next level if needed
Perform laptop/desktop re-image and service request within SLA with asset tracking
Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.)
Perform daily meeting room health check and resolve or escalate the issue to next level
ServiceNow ticket review, pickup and update
Provide feedback on business and technical challenges
Communicate with team members and clients in a professional manner, ensuring all parties are kept up to date on ticket status
Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed
About you
Diploma in IT / Information Technology related
2 to 4 years of office end user IT support with 100 users (prefer MNC/bank environment)
ITIL certification is preferred
Pro-active individual with customer centric approach
Able to face users and communicate confidently
M365 and Windows 11 OS and hardware troubleshooting
Basic network troubleshooting
Familiar with ServiceNow ticket logging
Familiar with asset tracking with detail
Enthusiastic in learning new technologies and contribute for team success
Support timing:
Normal Shifts: 0900 to 1800 (rotate shift with team member for 0800 to 1700 or 1000 to 1900) Mon to Fri
Available for ad hoc weekend and after office hour support incident and system healthcheck
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