AESOPICA PTE. LTD. Hiring! Full Time F-B Boutique Supervisor in , Earn up to SGD 3,000 - Ricebowl

The Boutique Supervisor is a hands-on, customer-facing team leader responsible for managing daily shift operations and sales, training the service crew, and elevating our boutique’s service and operational standards. This role ensures a delightful experience at every customer touchpoint, fosters a positive work environment, and upholds the company’s values in service and operational excellence.

KEY RESPONSIBILITIES

To manage and oversee day-to-day shift operations, support and guide the crew, and deliver world-class customer experiences at every touchpoint in line with Company standards through:

Operations Management

Coordinate daily shift operations, ensuring smooth opening, closing, and adherence to SOPs

Maintain boutique cleanliness, inventory, and consumables, including receiving deliveries and replenishing stock

Ensure accuracy in cashiering, timesheets, and shift reporting

Support boutique cost KPIs and assist the Boutique Manager with crew rostering and manpower planning

Continuously improve daily operations, and personally set up, tear down, and provide service at off-site events

Team Leadership & Development

Lead, train, and guide the service crew in delivering best-in-class customer experiences

Interview, induct, and evaluate crew performance, providing ongoing feedback and support

Model the brand's values and uphold crew morale, discipline, and professionalism

Customer Service & Experience

Proactively engage, serve, and delight customers across the boutique, events, and other channels

Scoop, prepare, and serve gelato, cones, and related products to company standards, safeguarding quality throughout

Maintain in-boutique presentation, ambiance, and signage/POSM standards

Handle feedback and complaints with warmth, ensuring consistent service quality

Sales & Customer Insights

Support boutique sales targets and share customer and operational insights with the Boutique Manager to improve sales and experience

Facilities & Compliance

Uphold health and safety standards, and coordinate equipment/premises maintenance with external vendors

We are looking for someone with

• a heart of service
• strong work ethic (reliable, committed, go-the-extra-mile)
• high level of integrity and professionalism
• warm & positive communicative skills
• an ambassador who believes in & embodies our brand vision, mission & values

Requirements

• Diploma or higher
• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
• Shift work (5-day work week, including weekends & Public Holidays)

Location of work: Central/ Eastern/ Western Singapore