Responsibilities:
Respond to customer inquiries and requests via phone, whatapps, etc.
Collaborate with relevant suppliers and teammates to prepare and resolve customer inquiries.
Assist customers in completing required forms and documentations.
Follow established protocols and guidelines to ensure consistent service quality.
Maintain detailed and accurate records of customer interactions and transactions
Consolidation of completed cases and submit full set of documents online to different stakeholders
Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
Adhere to data privacy and security guidelines when handling customer information.
Requirements:
Minimum GCE 'O' level
Possess good communication skills and positive attitude
Ability to handle pressure and tight deadlines
Computer literate
Customer Oriented
Good time-management
Able to work as a Team