Bright Prospect Hiring! Full Time Customer Service Executive (Order Management) - MNC in Selangor - Ricebowl

Responsibilities

• Provide end-to-end customer service support via phone and email, including order processing, order follow-up, returns, and customer inquiries.

• Coordinate closely with internal teams such as Commercial, Warehouse, Finance, and Planning to ensure smooth order fulfillment and timely deliveries.

• Act as the first point of contact for customer complaints and order-related issues, coordinating with relevant teams to resolve them promptly.

• Maintain accurate customer, order, and transaction records, and prepare reports and data as required.

• Ensure all activities are carried out accurately and in compliance with company policies, SOPs, and service standards.

• Identify opportunities to improve customer service processes and service quality.

• Support continuous improvement initiatives and contribute to achieving high customer satisfaction and service levels.

• Work collaboratively with the Customer Service team and provide support to team members when required.

Requirements:

• Degree/Diploma in Economics, Business Studies/Administration/Management, Commerce or equivalent.

• 1-2 years of working experience in Order Management/Customer Relationship Management/Supply Chain

• Good time management, communication skills, analytical skills, attention to detail, and meticulousness.

• Ability to work independently, positive attitude, and a good team player.

• The candidate able to work in fast-paced environment environment.

• Permanent & Immediate Vacancies available.

• MS Word, PowerPoints, and Excel (V-look Up & Pivot Table) Savvy

For those who have what it takes, please apply online,

Consultant: Janice Lim

Tel : 03 - *************

OUR SERVICE FOR JOB SEEKER IS FREE!