TRAKOMATIC PTE. LTD. Hiring! Full Time IT Support Engineer in Southeast (Singapore), Earn up to SGD 2,700 - Ricebowl

You will be responsible in:

• On-site deployment and debugging of the application.
• Deliver service and support to Trakomatic’s customers both remotely and on-site.
• Work with customers to provide and process information in response to inquiries, concerns, and requestsabout products and services.
• Determine the issue by evaluating and analysing the symptoms.
• Diagnose and resolve technical hardware and software issues involving the product.
• Research required information using available resources.
• Stay current with system information, changes and updates.
• Log and keep records of customer queries.
• Work with the product team’s software developers to visit the customer if the problem is more serious.

Job Requirements:

• Experience with on-site deployment, debugging and customer support.
• Minimum ITE Diploma in Engineering/Information Technology.
• Communicate fluently in English - spoken and written.
• Excellent teamwork and AGILE task management.
• Technical Scope (Back-end):
• Strong Network Setup and Debugging
• Windows command line, IIS
• Automated logging, usage report generation and bug reporting
• SQL Skills are a bonus
• Open to new ideas, approaches and opportunities
• Willingness to share information and support colleagues
• Decision-making skills with a proactive approach to issues.

TRAKOMATIC PTE. LTD. Trakomatic specialized in using superior video analytic technology for visitor counting, tracking, anonymous facial recognition and age, gender estimation solution which we have deployed to clients in SE Asia. The solution enable retailer/mall operator to under the insights of the shoppers at their premises in simple and easy manner and transform incredible shopping experience. We help small & medium (and even super-sized) sized retailers to access essential analytics which can help them gain insights into the visitors in all their branches. Our clients access our comprehensive dashboard which provides real-time overviews, campaign management, automated weekly reports, alters & notifications which can be integrated easily with POS (Point Of Sales system) and third party system through our API (application programming interface).