SINGAPORE EMPLOYMENT AGENCY SERVICES PTE. LTD. Hiring! Full Time IT Support Technician in Central Region (Singapore), Earn up to SGD 2,200 - Ricebowl

* User Support: Deliver L1 technical assistance across service desk, email, phone, chat, and onsite channels.

* Ticket Management: Log, classify, prioritize, update, and resolve incidents and service requests in ITSM systems (e.g., ServiceNow, Jira).

* Endpoint & App Troubleshooting: Resolve issues across Windows 10/11 desktops, Microsoft 365, printers, peripherals, and standard line-of-business software.

* Identity & Access Management: Execute basic Active Directory and Entra ID tasks, including password resets, account unlocks, and user access provisions.

* Network & Connectivity Support: Troubleshoot basic local network, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and IP printer issues.

* Asset & Lifecycle Management: Support user onboarding/offboarding, deploy workstations, install approved software, and maintain IT inventory records.

* Remote & Escalation Workflows: Provide remote desktop support and escalate complex tickets to L2 teams alongside complete diagnostic notes and error logs.

* Documentation: Create and maintain Knowledge Base (KB) articles for recurring issues and standard operational fixes.