Job Summary
Oversee and manage daily restaurant and catering operations, ensuring high-quality food preparation, timely service, staff performance, and customer satisfaction to drive business growth and operational excellence.
Responsibilities
Manage and supervise kitchen, service, and catering staff to maintain efficient operations and high service standards
Plan staff schedules, assign duties, and monitor attendance and performance to optimize workforce productivity
Coordinate restaurant operations and catering orders to ensure smooth, timely service delivery
Oversee food preparation, packing, presentation, and delivery for catering orders and events to meet quality standards
Communicate with clients to clarify catering requirements, menus, quantities, schedules, and special requests
Monitor food quality, portion consistency, and service standards to ensure customer satisfaction
Track catering and restaurant orders for accuracy and on-time delivery
Respond professionally to customer enquiries, feedback, and complaints to maintain positive relations
Monitor daily sales, cash handling, expenses, and operational costs to support financial control
Assist with inventory management, purchasing, stock control, and supplier coordination to maintain supply levels
Monitor food costs and implement measures to minimize wastage while preserving quality
Train, coach, and motivate staff to uphold service excellence and operational standards
Ensure compliance with food safety, hygiene, sanitation, and workplace safety regulations
Support planning and execution of promotions and sales activities to drive business growth
Prepare or assist with daily sales, staffing, inventory, and operational reports for management review
Ensure proper opening and closing procedures are followed to maintain operational readiness
Assist management with catering events, functions, and special projects as required