Bhima Gold - B Krishnan Group Hiring! Full Time IT Support Executive | Singapore in - Ricebowl

JOB PURPOSE

The IT Support Executive is responsible for the day-to-day upkeep of the branch's IT infrastructure, ensuring uninterrupted system, network, and internet availability, reliable functioning of business software applications, and the security of the network through proper firewall configuration and maintenance.

KEY RESPONSIBILITIES

•    Maintain and troubleshoot desktops, laptops, printers, POS terminals, and other IT hardware across the branch.

•    Monitor and maintain uninterrupted internet connectivity; liaise with ISPs for outages, upgrades, and service issues.

•    Ensure smooth day-to-day functioning of business software (billing/POS, accounting, and other operational applications) and coordinate with vendors for bug fixes and updates.

•    Configure, monitor, and maintain the firewall and network security devices to safeguard company systems and data from unauthorised access, malware, and intrusion.

•    Manage user access, passwords, and permissions across systems in line with company IT policy.

•    Perform routine data backups and verify recovery procedures for critical business data.

•    Install, license, and update operating systems, antivirus, and business software; retire outdated or unsupported software.

•    Maintain CCTV, biometric attendance, and other allied electronic systems where applicable.

•    Log, track, and resolve IT support tickets/complaints raised by staff within agreed timelines.

•    Maintain an inventory of IT assets (hardware, software licenses, warranties) and flag renewal/replacement needs.

•    Coordinate with external IT vendors/AMC providers for repairs, upgrades, and network servicing.

•    Ensure compliance with company data security policies and applicable data protection regulations (e.g. PDPA).

•    Prepare periodic reports on system uptime, incidents, and IT asset status for management review.

REQUIRED QUALIFICATIONS & EXPERIENCE

•    Diploma or Degree in Information Technology, Computer Science, or a related field.

•    2–4 years of relevant experience in IT support, network administration, or systems maintenance, preferably in a retail environment.

•    Working knowledge of LAN/WAN networks, routers, switches, and firewall configuration.

•    Familiarity with Windows OS/Server environments, antivirus solutions, and basic troubleshooting of business applications.

•    Prior exposure to POS/billing software and CCTV/biometric systems will be an advantage.

KEY SKILLS & ATTRIBUTES

•    Strong troubleshooting and problem-solving skills with a hands-on approach.

•    Good understanding of network security practices and firewall management.

•    Ability to work independently and respond promptly to system downtime or urgent issues.

•    Clear communication skills to liaise with staff, management, and external vendors.

•    Willingness to be available for urgent IT issues outside standard working hours, as required.