HERITAGE EATERY GROUP SDN BHD Hiring! Full Time AREA SUPERVISOR in Selangor, Earn up to MYR 4,000 - Ricebowl

Job Summary

We are looking for an experienced and hands-on Area Supervisor to oversee the daily operations and performance of multiple F&B outlets.

The candidate must have proven experience managing chain outlets and be able to maintain consistent operational, food-quality, customer-service, cleanliness and staff-performance standards across all assigned outlets.

Key Responsibilities

• Oversee the daily operations and performance of multiple assigned outlets.
• Supervise, guide and monitor Outlet Supervisors and outlet teams.
• Conduct regular outlet visits, inspections and operational audits.
• Ensure all outlets comply with company SOPs, food-safety requirements, hygiene standards and service guidelines.
• Monitor outlet sales, food costs, labour costs, operating expenses, wastage and profitability.
• Review outlet performance and implement corrective action where necessary.
• Ensure adequate manpower and proper staff scheduling at all assigned outlets.
• Coordinate staff transfers or temporary manpower support between outlets when required.
• Assist with recruitment, onboarding, training and performance evaluation.
• Coach Outlet Supervisors and employees to improve operational performance.
• Handle escalated customer complaints, operational issues and staff disciplinary matters professionally.
• Monitor inventory levels, stock ordering, stock transfers, wastage and stock discrepancies.
• Ensure proper stock-control and cash-handling procedures are followed at all outlets.
• Monitor and ensure each Outlet Supervisor banks in daily cash sales accurately, promptly and in full according to the company’s schedule.
• Ensure bank-in slips and daily sales reports are submitted to the Accounts Department on time.
• Follow up on late bank-ins, cash shortages or sales discrepancies and report unresolved issues to management immediately.
• Work closely with the Head Office, Accounts, HR, Purchasing, Marketing and Central Kitchen teams.
• Support new outlet openings, promotional activities and operational improvement projects.
• Prepare and submit weekly and monthly operational reports.
• Perform any other duties assigned by management.

Mandatory Requirements

• Minimum Diploma in Hospitality, F&B Management, Business Management or a related field.
• Minimum 3 years of supervisory experience in the F&B industry.
• Must have proven experience managing multiple F&B chain outlets.
• Candidates without relevant F&B operational experience will not be considered.
• Strong knowledge of outlet operations, food costs, labour costs, inventory control, wastage, food safety and hygiene.
• Strong leadership, communication, decision-making and problem-solving skills.
• Able to manage and motivate employees across multiple outlets.
• Proficient in Microsoft Excel and basic operational reporting.
• Honest, responsible and attentive to detail.
• Possess a valid driving licence and own transportation.
• Willing to travel regularly between assigned outlets.
• Able to work flexible hours, including weekends and public holidays, when required.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person