- Singapore
IMPACT BPO SERVICES PTE. LTD. Hiring! Full Time Customer Service Manager in , Earn up to SGD 4,500 - Ricebowl
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Job Description
Responsibilities
Job responsibilities:
Ensure smooth day-to-day operations and consistency of best service attitude to clients
Ensure the customer service team maintain good company image
Improvise, implement, and propose to the improvement of work procedures
Plan and conduct on-job-training for new employees and/ or existing team members
Manage the Customer Service Team
Oversee and follow up on the consolidation of feedback from the respective frontline teams and clients. Reviewing the feedback/ complaints received
Proper understanding of the industry and services provided, giving clients a clear information on what they require
Deliver top-notch quality service to clients
Ensure guidelines, policies and other procedures are aligned
Managing incoming calls, and inquiries and handling complaints providing clients with alternatives or appropriate solutions
Review the standard operating procedures (SOPs), forms, templates, and lists to ensure operational efficiency in consultation with the team
Manage the morale, welfare, and health of the Customer Service Team
Handle human resource matters, including leave approval, overtime, and urgent requests(if any).
Requirements:
At least a Diploma in Business Management or related fields.
Min. 4 years of experience in a call center or hospitality industry with at least 2 years in a supervisory capacity in managing a team.
Strong customer centric personality with excellent analytical and problem-solving skills.
Excellent conflict resolution skills and ability to handle difficult customers and issues.
Strong work ethics, team player, customer oriented with meticulous mindset
Self-motivated person who can bring ideas and improve our existing processes
Proficient in Microsoft applications
If you are shortlisted for the first round of screening, our Recruiter will contact you directly.
EA License No: 21C0571 | EA Reg No: 21103634 (Johnny Wu)
Established in 2019, IMPACT BPO is a successful Recruitment and Business Process Outsourcing (BPO) service group with over 200 headcounts in manpower augmentation and resourcing. Our specialties cover the full suite of manpower sourcing and contracting services; payroll administrative services across various industries, such as Construction, Logistics, Transportation, Finance, Food Production, etc.
IMPACT BPO Services takes the lead in the global HR services space. We specialize in solutions in the field of flexible work and human resources services. We are a sparring partner on total workforce management, focused on creating talent-driven strategies that help our clients stay competitive in the marketplace. We deliver world-class human resource solutions across multiple industries. When you work with us, you’ll experience the exceptional service and attention to detail that you can only find with a Recruitment and Business Process Outsourcing (BPO) Services agency. We pride ourselves on proving one-on-one attention to detail in regard to all your HR needs.
Visit us at ************* to find out more.
EA License number: Singapore: 21C0571
Ensure smooth day-to-day operations and consistency of best service attitude to clients
Ensure the customer service team maintain good company image
Improvise, implement, and propose to the improvement of work procedures
Plan and conduct on-job-training for new employees and/ or existing team members
Manage the Customer Service Team
Oversee and follow up on the consolidation of feedback from the respective frontline teams and clients. Reviewing the feedback/ complaints received
Proper understanding of the industry and services provided, giving clients a clear information on what they require
Deliver top-notch quality service to clients
Ensure guidelines, policies and other procedures are aligned
Managing incoming calls, and inquiries and handling complaints providing clients with alternatives or appropriate solutions
Review the standard operating procedures (SOPs), forms, templates, and lists to ensure operational efficiency in consultation with the team
Manage the morale, welfare, and health of the Customer Service Team
Handle human resource matters, including leave approval, overtime, and urgent requests(if any).
Requirements:
At least a Diploma in Business Management or related fields.
Min. 4 years of experience in a call center or hospitality industry with at least 2 years in a supervisory capacity in managing a team.
Strong customer centric personality with excellent analytical and problem-solving skills.
Excellent conflict resolution skills and ability to handle difficult customers and issues.
Strong work ethics, team player, customer oriented with meticulous mindset
Self-motivated person who can bring ideas and improve our existing processes
Proficient in Microsoft applications
If you are shortlisted for the first round of screening, our Recruiter will contact you directly.
EA License No: 21C0571 | EA Reg No: 21103634 (Johnny Wu)
Established in 2019, IMPACT BPO is a successful Recruitment and Business Process Outsourcing (BPO) service group with over 200 headcounts in manpower augmentation and resourcing. Our specialties cover the full suite of manpower sourcing and contracting services; payroll administrative services across various industries, such as Construction, Logistics, Transportation, Finance, Food Production, etc.
IMPACT BPO Services takes the lead in the global HR services space. We specialize in solutions in the field of flexible work and human resources services. We are a sparring partner on total workforce management, focused on creating talent-driven strategies that help our clients stay competitive in the marketplace. We deliver world-class human resource solutions across multiple industries. When you work with us, you’ll experience the exceptional service and attention to detail that you can only find with a Recruitment and Business Process Outsourcing (BPO) Services agency. We pride ourselves on proving one-on-one attention to detail in regard to all your HR needs.
Visit us at ************* to find out more.
EA License number: Singapore: 21C0571
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