Health World Spa And Massage Hiring! Full Time Spa Receptionist in Federal Territory, Earn up to MYR 2,300 - Ricebowl

Responsibilities

• Welcome guests warmly, confirm appointments, and guide them through pre-treatment steps so visits feel effortless.
• Answer phone, chat, and email enquiries promptly and courteously to keep communication clear.
• Manage client records and basic consent forms to ensure privacy and accurate service notes.
• Follow up on bookings.

• Operate the appointment system and update schedules to keep therapists and rooms organised.
• Handle cash, process card or e-wallet payments, and balance the till at shift end for accurate accounts.
• Prepare simple daily sales and attendance summaries using Microsoft Excel for manager review.
• Support stock checks and reorder basic retail items to avoid supply gaps.

• Coordinate therapist start times and room setup so services run on schedule.
• Gently promote add-on services and retail products with honest recommendations to boost guest value.
• Escalate client feedback and small incidents to management to keep service quality steady.
• Assist with light housekeeping of reception and waiting areas to maintain a calm environment.

• Minimum around 1 years of experience in front-desk or customer-facing roles, preferably in spa, salon, hospitality, or retail settings.
• SPM or equivalent; any hospitality or customer service training is a plus.
• Comfortable working weekday shifts and weekend rotations as required for a spa operation.
• Able to provide a simple reference from a previous customer service or retail role if requested.

• Confident customer service and telephone etiquette, including email management and basic written replies.
• Practical cash handling experience and familiarity with POS systems, receipts, and end-of-shift reconciliation.
• Proficient with Microsoft Excel for basic logs and simple sales summaries.
• Experience using appointment booking software and keeping accurate client records.

• Politeness and calm presence that helps guests relax from arrival to departure.
• Good verbal communication and time management to juggle phone, walk-in, and scheduled clients.
• Attention to detail, reliability, and the ability to work closely with therapists and managers.
• Willingness to learn, accept feedback, and pitch in on small operational tasks to support the team.

Love calm spaces and helping people feel better? Join our team and bring warm, organised energy to every guest experience while working with us at Health world spa and massage. We are a neighbourhood spa focused on approachable wellness and steady, friendly service.

Your role keeps our front-of-house running smoothly and our clients relaxed. You will be the first smile clients meet, the organiser of bookings, and a steady point of contact for therapists and the operations team.