- Tanjong Pagar Central Region (Singapore) Singapore
Executive Ship Management Pte Ltd Hiring! Full Time Client Account Services Executive in Central Region (Singapore), Earn up to SGD 7,000 - Ricebowl
Client Account Services Executive
Executive Ship Management Pte Ltd
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Job Description
Responsibilities
Weare looking for a candidate with a master’s degree in marketing/business and experience in hospitality and marketing. The ideal candidate will support business development for our ship management, managing ships provision, catering management for entire fleet, and procurement services to global shipowners and vessels.
Key Responsibilities
Business Development & Client Management
Support business development initiatives andcommercial activities.
Build and maintain strong relationships withexisting and prospective clients.
Respond to customer enquiries and coordinate service requirements.
Assist in preparing quotations, proposals, presentations, and client reports.
Support tender submissions and commercial documentation.
Identify opportunities to expand service offerings and improve customer satisfaction.
Marine Services Coordination
Coordinate vessel provisioning requirements, including food provisions, bonded stores, cabin stores, and other vessel supplies.
Ensure onboard victualling is managed well within the approved budgets across the fleet.
Coordinate crew welfare, accommodation, transportation, and hospitality-related services when required.
Monitor market trends, competitor pricing, and client feedback on catering standards, victualling, bonded stores.
Vendor & Stakeholder Management
Maintain strong working relationships with vendors, suppliers, and business partners.
Coordinate between internal departments to ensure smooth service execution.
Reporting & Administration
Prepare regular commercial and operational reports.
Monitor service quality and customer feedback.
Support invoicing and documentation processes.
Requirements
Master's degree in business, Marketing, Supply Chain, Maritime Studies, Hospitality Management, or a related discipline.
Minimum 5 years of experience in client relationship management, account servicing, stakeholder engagement, business support, or operations coordination roles.
Demonstrated ability to build and maintain strong relationships with customers, business partners, service providers, and internal stakeholders.
Proven experience managing customer enquiries,service requests, escalations, and issue resolution in a professional andtimely manner.
Experience coordinating activities acrossmultiple stakeholders to ensure successful service delivery, accommodationarrangements, transportation, and hospitality-related support.
Strong communication, interpersonal, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience in customer relations, account management, partnership management, service delivery coordination, commercial support, or vendor management will be advantageous.
Prior experience in the maritime, shipping, logistics, or marine services industry is an advantage but not mandatory. Candidates with strong transferable stakeholder management and service coordination experience are welcome to apply.
Ability to work in a fast-paced operational environment and respond to urgent vessel requirements outside normal office hours when necessary.
Executive Ship Management (ESM) is a premier management company valued by its clients and partners in the industry for its high end professional expertise and services. It is headquartered in Singapore with offices in 12 cities across the world.
As a trusted and dependable manager, ESM offers a holistic package of ship management services that includes a keen eye on the budget and cost optimization through intervention of technology for its Ship owners. ESM commits that the crew sailing the company-managed ships is recruited and appropriately trained in-house. Each crew member, be it an officer or a rating is put through a rigorous ship-specific training regime at its training centre, Samundra Institute of Maritime Studies (SIMS). Over 80% of the ESM-managed ship’s officers are from cadets trained in-house at SIMS and the Company is envisioned to be uniquely positioned to run its entire managed fleet by officers trained since cadetship.
With an equally formidable and expert shore-based technical and marine team, ESM is well regarded in the industry for its expertise, be it tankers (chemical, crude and product tankers), dry ships (bulk carriers, containers) as well as a wide range of gas carriers. We ensure all vessels including the tankers under our management meet the commercial, technical and crewing requirements and efficiently run at all times to the satisfaction of the owners and charterers.
Executive Ship Management is one of the core establishments and genesis for the founders of the Executive Group of Companies which comprises of six other Marine Services related Businesses.
Key Responsibilities
Business Development & Client Management
Support business development initiatives andcommercial activities.
Build and maintain strong relationships withexisting and prospective clients.
Respond to customer enquiries and coordinate service requirements.
Assist in preparing quotations, proposals, presentations, and client reports.
Support tender submissions and commercial documentation.
Identify opportunities to expand service offerings and improve customer satisfaction.
Marine Services Coordination
Coordinate vessel provisioning requirements, including food provisions, bonded stores, cabin stores, and other vessel supplies.
Ensure onboard victualling is managed well within the approved budgets across the fleet.
Coordinate crew welfare, accommodation, transportation, and hospitality-related services when required.
Monitor market trends, competitor pricing, and client feedback on catering standards, victualling, bonded stores.
Vendor & Stakeholder Management
Maintain strong working relationships with vendors, suppliers, and business partners.
Coordinate between internal departments to ensure smooth service execution.
Reporting & Administration
Prepare regular commercial and operational reports.
Monitor service quality and customer feedback.
Support invoicing and documentation processes.
Requirements
Master's degree in business, Marketing, Supply Chain, Maritime Studies, Hospitality Management, or a related discipline.
Minimum 5 years of experience in client relationship management, account servicing, stakeholder engagement, business support, or operations coordination roles.
Demonstrated ability to build and maintain strong relationships with customers, business partners, service providers, and internal stakeholders.
Proven experience managing customer enquiries,service requests, escalations, and issue resolution in a professional andtimely manner.
Experience coordinating activities acrossmultiple stakeholders to ensure successful service delivery, accommodationarrangements, transportation, and hospitality-related support.
Strong communication, interpersonal, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience in customer relations, account management, partnership management, service delivery coordination, commercial support, or vendor management will be advantageous.
Prior experience in the maritime, shipping, logistics, or marine services industry is an advantage but not mandatory. Candidates with strong transferable stakeholder management and service coordination experience are welcome to apply.
Ability to work in a fast-paced operational environment and respond to urgent vessel requirements outside normal office hours when necessary.
Executive Ship Management (ESM) is a premier management company valued by its clients and partners in the industry for its high end professional expertise and services. It is headquartered in Singapore with offices in 12 cities across the world.
As a trusted and dependable manager, ESM offers a holistic package of ship management services that includes a keen eye on the budget and cost optimization through intervention of technology for its Ship owners. ESM commits that the crew sailing the company-managed ships is recruited and appropriately trained in-house. Each crew member, be it an officer or a rating is put through a rigorous ship-specific training regime at its training centre, Samundra Institute of Maritime Studies (SIMS). Over 80% of the ESM-managed ship’s officers are from cadets trained in-house at SIMS and the Company is envisioned to be uniquely positioned to run its entire managed fleet by officers trained since cadetship.
With an equally formidable and expert shore-based technical and marine team, ESM is well regarded in the industry for its expertise, be it tankers (chemical, crude and product tankers), dry ships (bulk carriers, containers) as well as a wide range of gas carriers. We ensure all vessels including the tankers under our management meet the commercial, technical and crewing requirements and efficiently run at all times to the satisfaction of the owners and charterers.
Executive Ship Management is one of the core establishments and genesis for the founders of the Executive Group of Companies which comprises of six other Marine Services related Businesses.
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