TENTACLE SSO SDN BHD Hiring! Full Time L3 Apps Support in Selangor - Ricebowl

About Us

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.

The Role

We are looking for a skilled L3 Apps Support professional to join our team on-site at Damansara, supporting critical applications within the banking and financial services sector. In this role, you will act as a key escalation point for complex technical issues, ensuring the stability and performance of business-critical applications while mentoring junior team members and contributing to continuous service improvement.

What You'll Do

• Respond to user inquiries and provide technical support via phone, email, or Teams in a timely and professional manner
• Diagnose and troubleshoot software, hardware, and network issues reported by users
• Identify and escalate complex technical issues to appropriate teams or senior technicians
• Lead application maintenance and support of back-end services
• Document customer interactions, issue details, and resolutions clearly and accurately
• Collaborate with cross-functional teams to provide feedback and improve product performance
• Assist in training and mentoring junior technical support staff, and participate in on-call rotation as needed

What We're Looking For

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• Minimum of 5 years of experience in a technical support role, preferably in a software or technology company
• Strong knowledge of computer systems, software applications, and networking concepts
• Experience creating REST/SOAP based web services and familiarity with front-end technologies (Java/.NET)
• Strong knowledge of databases such as MySQL or MS SQL, and experience deploying applications in Linux
• Excellent communication skills with strong analytical and problem-solving abilities

What We Offer

• Competitive salary
• Opportunity to work on critical applications within a leading industry sector
• Structured training, mentorship, and career progression opportunities
• Supportive and collaborative team environment
• Exposure to diverse technology projects across multiple industries

How to Apply

Apply now with your latest CV, or reach out to our recruitment team to learn more.