- Pasir Ris East Region (Singapore) Singapore
JEWEL CHANGI AIRPORT HOTEL PTE. LTD. Hiring! Full Time Front Desk Agent (Hotel) in East Region (Singapore), Earn up to SGD 2,300 - Ricebowl
Front Desk Agent (Hotel)
JEWEL CHANGI AIRPORT HOTEL PTE. LTD.
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Job Description
Responsibilities
Job Summary
You will manage guest check-in, check-out, and room changes accurately using hotel systems while ensuring guest requests are addressed promptly to enhance their experience. You will also prepare shift briefings, assist with reservations, and support daily administrative operations.
Responsibilities
Accurately perform guest check-in, check-out, and room change procedures using hotel systems to maintain up-to-date records
Respond promptly and efficiently to guest requests to ensure high satisfaction levels
Manage float and reconcile daily cash reports
Prepare and deliver shift briefings to communicate hotel activities and operational needs to team members
Provide guests with relevant information about local places of interest and tourist attractions to enhance their stay
Collect and communicate guest feedback for continuous service improvement
Assist with reservation tasks as needed
Complete administrative duties such as end-of-shift reports and daily operational logs
Perform additional tasks assigned by the Front Office Manager or Hotel Manager to support hotel operations
Required competencies and certifications
Ability to communicate clearly in English to interact effectively with guests and team members
Willingness and ability to work shifts including weekends, evenings, and public holidays as assigned
Computer literate
Preferred competencies and qualifications
Openness to learning and using new technology
Proficiency in additional languages to assist diverse guests
YOTELAIR provides its independent, travel savvy guests with everything they need and nothing they don’t. YOTELAIR uses cutting edge design and construction techniques to build hotels with small but perfectly-formed rooms for people who appreciate quality but don’t need the fuss of a traditional luxury hotel. Without the unnecessary extras, guests enjoy tasteful rooms in airport locations at affordable prices.
YOTELAIR Singapore Changi Airport is an exciting addition to the YOTELAIR portfolio and it will be the first YOTELAIR location in Asia, based at the new Jewel Changi Airport.
You will manage guest check-in, check-out, and room changes accurately using hotel systems while ensuring guest requests are addressed promptly to enhance their experience. You will also prepare shift briefings, assist with reservations, and support daily administrative operations.
Responsibilities
Accurately perform guest check-in, check-out, and room change procedures using hotel systems to maintain up-to-date records
Respond promptly and efficiently to guest requests to ensure high satisfaction levels
Manage float and reconcile daily cash reports
Prepare and deliver shift briefings to communicate hotel activities and operational needs to team members
Provide guests with relevant information about local places of interest and tourist attractions to enhance their stay
Collect and communicate guest feedback for continuous service improvement
Assist with reservation tasks as needed
Complete administrative duties such as end-of-shift reports and daily operational logs
Perform additional tasks assigned by the Front Office Manager or Hotel Manager to support hotel operations
Required competencies and certifications
Ability to communicate clearly in English to interact effectively with guests and team members
Willingness and ability to work shifts including weekends, evenings, and public holidays as assigned
Computer literate
Preferred competencies and qualifications
Openness to learning and using new technology
Proficiency in additional languages to assist diverse guests
YOTELAIR provides its independent, travel savvy guests with everything they need and nothing they don’t. YOTELAIR uses cutting edge design and construction techniques to build hotels with small but perfectly-formed rooms for people who appreciate quality but don’t need the fuss of a traditional luxury hotel. Without the unnecessary extras, guests enjoy tasteful rooms in airport locations at affordable prices.
YOTELAIR Singapore Changi Airport is an exciting addition to the YOTELAIR portfolio and it will be the first YOTELAIR location in Asia, based at the new Jewel Changi Airport.
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