Sang Seafood Ombak KLCC Hiring! Full Time Captain in Federal Territory, Earn up to MYR 2,900 - Ricebowl

Job Purpose

To lead and supervise the service team during daily operations, ensuring smooth service, excellent customer experience, and compliance with outlet standards and procedures.

Key Responsibilities

Service Operations

• Lead the service team during opening, daily operations, and closing.
• Ensure all service areas are properly set up and maintained according to outlet standards.
• Monitor the flow of service and ensure food and beverages are served accurately and promptly.
• Coordinate closely with the kitchen and bar team to ensure smooth operations.
• Ensure proper implementation of SOPs and service standards.

Team Supervision

• Guide, supervise, and support Waiters/Waitresses during daily operations.
• Allocate sections and assign duties to service staff accordingly.
• Brief the service team before each shift on daily operations, promotions, reservations, and special requirements.
• Monitor staff grooming, punctuality, work performance, and service standards.
• Assist in coaching and training new team members.

Guest Service

• Welcome and attend to guests professionally.
• Ensure guests receive attentive and efficient service throughout their dining experience.
• Handle guest requests, feedback, and complaints professionally.
• Escalate serious complaints or operational issues to the Supervisor/Manager when necessary.
• Build good relationships with regular and VIP guests.

Order & Service Control

• Ensure orders are taken accurately and communicated clearly to the kitchen/bar.
• Monitor the timing and quality of food and beverage service.
• Check dishes and beverages before serving to ensure they meet outlet standards.
• Ensure proper table clearing, resetting, and service sequence.

Cash & Inventory

• Assist in monitoring cash handling and POS transactions when required.
• Assist with stock replenishment and inventory checks.
• Monitor usage of service items and report shortages or discrepancies.
• Minimize wastage and ensure proper handling of outlet equipment and supplies.

Hygiene & Safety

• Ensure the outlet maintains high standards of cleanliness, hygiene, and grooming.
• Ensure staff comply with food safety and workplace safety procedures.
• Report any equipment, maintenance, hygiene, or safety issues to the Supervisor/Manager.

Reporting & Coordination

• Provide feedback to the Supervisor/Manager regarding staff performance and outlet operations.
• Assist with daily operational reports when required.
• Coordinate with other departments to ensure smooth outlet operations.
• Perform any other duties assigned by the Supervisor/Manager or Management from time to time.

Key Requirements:

• Minimum 1–2 years of experience in F&B/service operations, preferably in a Captain or senior service role.
• Strong communication and leadership skills.
• Good knowledge of food and beverage service standards.
• Able to lead and motivate a service team.
• Customer-oriented with good problem-solving skills.
• Well-groomed, professional, and responsible.
• Able to work shifts, weekends, and public holidays.

Pay: RM2,600.00 - RM2,900.00 per month

Benefits:

• Flexible schedule
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person