- Outram Central Region (Singapore) Singapore
Watch Repair Service Centre Hiring! Full Time Sales Executive in Central Region (Singapore), Earn up to SGD 8,000 - Ricebowl
Sales Executive
Watch Repair Service Centre
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Job Description
Responsibilities
Job Summary
You will assist customers with watch sales and service enquiries, register watches for servicing, communicate watch issues clearly, liaise with watchmakers, and maintain customer relationships in a fast-paced luxury retail environment.
Responsibilities
Welcome and engage customers professionally to create a positive, personalised experience
Assist customers with watch sales, product enquiries, recommendations, and service-related questions
Register watches received for service and accurately record customer details and reported issues
Communicate watch problems clearly to customers by gathering relevant information on watch condition and usage
Liaise with watchmakers and internal teams to coordinate repair and service handovers and follow-ups
Handle customer questions, concerns, and unexpected situations using sound judgement and practical problem-solving
Proactively follow up with customers to maintain strong relationships and encourage repeat business
Maintain accurate records of customer interactions, sales, and service activities
Keep the retail and service environment professional, organised, and welcoming at all times
Support sales and service operations by performing other related duties as required
Adapt quickly to changing customer needs and situations while maintaining high service standards
Preferred competencies and qualifications
Diploma in Business, Retail, Sales, or related field
At least 1 year of experience in luxury watch sales, luxury retail, customer service, or direct customer-facing roles
Experience in luxury watch industry, jewellery, luxury goods, or after-sales service
Familiarity with POS systems, Microsoft Office, and basic computer operations
Strong sales and customer engagement skills with the ability to understand customer needs and recommend suitable products or services
Ability to identify and explain common watch-related issues such as timekeeping, water damage, winding, scratches, and movement faults (technical repair knowledge not required)
Fast thinker with a flexible and adaptable approach to customers and situations
Excellent communication and interpersonal skills in English
Customer-focused, service-oriented, persuasive, and commercially minded
Well-groomed, professional, confident, and comfortable interacting with diverse customers
Detail-oriented with strong organisational and follow-up skills
Responsible, punctual, proactive, and able to work independently and in teams
Comfortable working retail hours including weekends and public holidays
You will assist customers with watch sales and service enquiries, register watches for servicing, communicate watch issues clearly, liaise with watchmakers, and maintain customer relationships in a fast-paced luxury retail environment.
Responsibilities
Welcome and engage customers professionally to create a positive, personalised experience
Assist customers with watch sales, product enquiries, recommendations, and service-related questions
Register watches received for service and accurately record customer details and reported issues
Communicate watch problems clearly to customers by gathering relevant information on watch condition and usage
Liaise with watchmakers and internal teams to coordinate repair and service handovers and follow-ups
Handle customer questions, concerns, and unexpected situations using sound judgement and practical problem-solving
Proactively follow up with customers to maintain strong relationships and encourage repeat business
Maintain accurate records of customer interactions, sales, and service activities
Keep the retail and service environment professional, organised, and welcoming at all times
Support sales and service operations by performing other related duties as required
Adapt quickly to changing customer needs and situations while maintaining high service standards
Preferred competencies and qualifications
Diploma in Business, Retail, Sales, or related field
At least 1 year of experience in luxury watch sales, luxury retail, customer service, or direct customer-facing roles
Experience in luxury watch industry, jewellery, luxury goods, or after-sales service
Familiarity with POS systems, Microsoft Office, and basic computer operations
Strong sales and customer engagement skills with the ability to understand customer needs and recommend suitable products or services
Ability to identify and explain common watch-related issues such as timekeeping, water damage, winding, scratches, and movement faults (technical repair knowledge not required)
Fast thinker with a flexible and adaptable approach to customers and situations
Excellent communication and interpersonal skills in English
Customer-focused, service-oriented, persuasive, and commercially minded
Well-groomed, professional, confident, and comfortable interacting with diverse customers
Detail-oriented with strong organisational and follow-up skills
Responsible, punctual, proactive, and able to work independently and in teams
Comfortable working retail hours including weekends and public holidays
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