Don Nelson Recruitment Limited Hiring! Full Time Technical Lead (Storage Solution) - IT Infrastructure - Operations in Kowloon Peninsula, Hong Kong - Ricebowl

Responsibilities

• Lead storage & backup operations ensuring enterprise environments remain stable, reliable, and available

• Monitor system health to optimize performance and capacity utilization

• Validate backups and coordinate restoration and recovery requests

• Perform root cause analysis and lead troubleshooting for infrastructure issues

• Maintain documentation and continuously improve knowledge repositories

• Act as technical lead for incident, problem, change, and escalation management under ITIL practices

• Support mission‑critical services in a 24x7 environment including on‑call rotation

• Deploy and maintain platforms across storage and backup environments

• Collaborate cross‑functionally to ensure service stability and operational excellence

• Identify automation opportunities for optimization and service improvement

• Lead infrastructure projects including refreshes, migrations, and modernization initiatives

• Coordinate disaster recovery planning, testing, and validation for business continuity

• Ensure compliance with security, regulatory, and governance standards

• Evaluate emerging technologies to enhance scalability, resilience, and efficiency

Requirements

• Bachelor’s degree in Computer Science, IT, or related discipline

• 3–5 years’ experience in IT infrastructure, system administration, storage, or backup environments

• Enterprise support experience in production environments

• Knowledge of storage technologies including SAN, NAS, and data protection architectures

• Backup & recovery expertise with disaster recovery and business continuity processes

• Hands‑on platform experience preferred in enterprise environments

• Cloud storage knowledge and hybrid infrastructure experience advantageous

• Security & compliance understanding for data protection and infrastructure operations

• Analytical & problem‑solving skills for managing complex technical issues

• Leadership capability with ability to guide team members

• Strong communication and stakeholder management skills

• Self‑motivated with proactive learning and development mindset

• Team collaboration both independently and within collaborative teams

• Relevant certifications such as Dell EMC, NetApp, Veeam, Commvault, Microsoft, AWS advantageous

**This position is offered through a strategic partnership between Don Nelson Technology Limited and NP Solution Limited.