- Singapore
THE EDGE CONTRACTING SERVICES PTE. LTD. Hiring! Full Time Application Support Engineer in , Earn up to SGD 8,000 - Ricebowl
Application Support Engineer
THE EDGE CONTRACTING SERVICES PTE. LTD.
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Job Description
Responsibilities
Application Support Engineer (This is not a System Analyst role)
We’re looking for a hands-on Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments.
This role is suited for someone who enjoys deep troubleshooting and takes ownership of production issues, rather than just routing tickets.
What you’ll be doing
Own and resolve production incidents end to end, ensuring timely service restoration
Perform deep troubleshooting across applications, Azure cloud services, and AEM environments
Analyse logs to identify root causes and implement long term fixes
Troubleshoot Azure services such as App Services, Functions, Azure SQL, and networking issues
Support AEM production issues including publish instances, dispatcher cache, and content errors
Investigate API failures, database connectivity, and performance bottlenecks
Execute SQL queries and stored procedures for validation and debugging
Collaborate with development, infrastructure, vendors, and security teams to resolve issues
Drive preventive actions and continuous improvements to reduce recurring incidents
What we’re looking for
Experience in application support within a production environment
Hands on experience troubleshooting Azure services
Exposure to or experience supporting Adobe Experience Manager AEM
Strong problem solving skills with the ability to perform root cause analysis
Familiarity with APIs, web applications, and system integrations
Understanding of security concepts such as certificates, secrets, and access control
Working knowledge of ITIL processes including incident, problem, and change management
Strong communication skills and ability to work with cross functional teams
Nice to have
Experience in high traffic or customer facing digital platforms
Familiarity with monitoring or logging tools
Experience working in fast paced or high pressure environments
Why this role
Exposure to modern cloud environments on Azure
Opportunity to work on business critical digital platforms
Hands on ownership of incidents and system stability
Collaborative environment with strong cross team interaction
We’re looking for a hands-on Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments.
This role is suited for someone who enjoys deep troubleshooting and takes ownership of production issues, rather than just routing tickets.
What you’ll be doing
Own and resolve production incidents end to end, ensuring timely service restoration
Perform deep troubleshooting across applications, Azure cloud services, and AEM environments
Analyse logs to identify root causes and implement long term fixes
Troubleshoot Azure services such as App Services, Functions, Azure SQL, and networking issues
Support AEM production issues including publish instances, dispatcher cache, and content errors
Investigate API failures, database connectivity, and performance bottlenecks
Execute SQL queries and stored procedures for validation and debugging
Collaborate with development, infrastructure, vendors, and security teams to resolve issues
Drive preventive actions and continuous improvements to reduce recurring incidents
What we’re looking for
Experience in application support within a production environment
Hands on experience troubleshooting Azure services
Exposure to or experience supporting Adobe Experience Manager AEM
Strong problem solving skills with the ability to perform root cause analysis
Familiarity with APIs, web applications, and system integrations
Understanding of security concepts such as certificates, secrets, and access control
Working knowledge of ITIL processes including incident, problem, and change management
Strong communication skills and ability to work with cross functional teams
Nice to have
Experience in high traffic or customer facing digital platforms
Familiarity with monitoring or logging tools
Experience working in fast paced or high pressure environments
Why this role
Exposure to modern cloud environments on Azure
Opportunity to work on business critical digital platforms
Hands on ownership of incidents and system stability
Collaborative environment with strong cross team interaction
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