Ibis Melaka Hotel Hiring! Full Time Duty Manager in Melaka, Earn up to MYR 2,500 - Ricebowl

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Provide department orientation and training of the hotel service standards, procedures and programmes
• Control availability of rooms and action accordingly
• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
• Lead the Front Office team to personalize the guest arrival/departure experience
• Be involved in the arrival, rooming, and departure of key/VIP guests
• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures.
• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations
• Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
• Conduct Night Audit process for the hotel
• Ensure strict compliance of the Credit Card Privacy and Cash Float SOP

Qualifications

• Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience
• Read, write, speak English Fluently
• Technical knowledge of Front Office Operations
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• People oriented
• Able to work under pressure and independently
• Able to sensitivity and discretion in supporting guest needs
• Detail-oriented, organized and very flexible with working extended hours
• Energetic with a positive attitude

Pay: From RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person