PERSOL Hiring! Full Time Customer Service Executive (Fresh Graduate) in WP Kuala Lumpur - Ricebowl

About the role:

Our are looking for a Mandarin-Speaking Customer Service Executive to join their team. This role is ideal for someone who is customer-oriented, confident in communication, and enjoys working in a fast-paced environment.

Job Responsibilities:

• Manage large amounts of incoming and outgoing calls, emails and walk-in customers.

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team service targets and interaction handling quotas

• Handle customer feedback, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Job Requirements:

• Bachelor of degree or equivalent, in any discipline

• At least 2 years working experience with 1 year in customer service-related functions (fresh Graduates are welcome)

• Worked in a financial institution is preferred

• Good understanding/knowledge of insurance or family takaful

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Excellent Mandarin, English and Bahasa Malaysia communication skills.