Job Description:
Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.
Handle reservations received via all channels timely and accurately according to SOPs
Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
Maintain up-to-date information of all promotions and hotels information
Maximize opportunities through upselling techniques
Ensure proper filing and recording of all correspondences
Compliance with department’s related policies and procedures
Supports management as and when required
Job Requirements:
Minimum Diploma in any field
Knowledge in Property Management System will be an advantage
Proficient in MS Office, email system, reservations system will be an advantage
Display high level of customer service
Possess strong communication and administration skills
Able to adapt in a fast-paced environment.
Able to work independently as well as a team
Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries – Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland – with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia’s Toga Group to form Toga Far East Hotels (TFE Hotels).