WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Hiring! Full Time Duty Manager in Central Region (Singapore), Earn up to SGD 4,000 - Ricebowl

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

As we expand our international footprint, Worldwide Hotels owns 11 hotels in Australia, Malaysia, Japan, South Korea and Thailand.





Main Duties and Responsibilities:

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all
their needs.
• To provide general management support throughout the hotel at all times by monitoring
guest satisfaction, service standard, security, employee activity, physical defects with main
focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office
function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is
taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to
hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously
to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating
equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.
•May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.