WINDSCREEN2U SDN BHD Hiring! Full Time Customer Care Consultant in Selangor - Ricebowl

KEY RESPONSIBILITIES

Customer Support & Consultation

• Handle the full cycle of customer support and consultation through calls, WhatsApp, social media messages, and other communication channels.

• Provide professional consultation and guidance to customers regarding windscreen services, insurance claims, and related processes.

• Deliver excellent customer service by handling inquiries, concerns, and issues promptly and professionally.

• Proactively update customers regarding claim status, stock availability, appointment arrangements, delays, or additional requirements.

Insurance Claims & Documentation

• Assist customers in checking insurance coverage eligibility, including verifying windscreen coverage and and identifying suitable claim options.

• Ensure all required documents are properly collected and verified from the customers who wish to proceed with insurance claims.

• Coordinate closely with customer or relevant departments to obtain any missing or incomplete documentation required for claim submissions.

• Coordinate with branches to ensure the service photos are clear and complete.

• Maintain accurate customer records, claim details, and internal documentation in the system.

Operations Coordination

• Work closely with the Operations Department to ensure smooth coordination of customer cases, service appointments, and job completion.

• Work closely with the Purchase and Inventory Department to ensure the stock readiness for the related-services.

• Support continuous improvement of customer service processes, operational workflows, and internal coordination.

Administrative Support

• Perform additional administrative and operational support duties as assigned by management.

REQUIREMENTS

• 1–2 years of experience in customer service, customer support, or sales-related roles.

• Strong communication and interpersonal skills with a customer-oriented mindset.

• Able to work efficiently in a fast-paced environment while maintaining professionalism and attention to detail.

• Strong sense of responsibility and ability to work independently as well as in a team environment.

• Good coordination and problem-solving skills.

• Familiar with Google Sheets, Microsoft Excel, and basic administrative systems.

• Experience in insurance claim handling or automotive-related industry will be an added advantage.

• Willing to work on Saturdays and Sundays (weekday rest day provided).
  

WHAT WE OFFER

• Competitive salary with employee benefits

• Career advancement opportunities in a growing and expanding company

• Supportive, energetic, and team-oriented working environment

• Hands-on exposure to customer service, insurance claim coordination, and operational processes

• Opportunity to contribute directly to customer satisfaction and service excellence