JEV Management & Trading Hiring! Full Time (Mandarin Speaking) Receptionist in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Are you friendly, professional, and confident when interacting with guests?

Our client is looking for a (Mandarin Speaking) Receptionist to manage guest arrivals, reservations, enquiries, and front-desk operations for a new entertainment and hospitality venue in Kuala Lumpur. This role is ideal for candidates who enjoy providing excellent guest experiences and can stay organised in a fast-paced environment.

Job Details

Employment Type: Full-Time
Position: (Mandarin Speaking) Receptionist
Industry: Entertainment / Hospitality

Salary & Benefits

• RM2,800 – RM3,500
• Attendance Allowance of at least RM150/month (final payment frequency subject to confirmation)
• EPF + SOCSO
• Annual Leave
• Medical Leave
• Career progression opportunities

Requirements

• Mandarin speaking ability is required.
• Previous experience in reception, front desk, or customer service is an advantage.
• Pleasant, well-groomed, and professional appearance.
• Strong communication and interpersonal skills.
• Friendly and service-oriented attitude.
• Able to multitask, handle pressure, and manage guest flow efficiently.
• Basic computer skills.
• Familiarity with booking or POS systems is an advantage.
• Responsible, proactive, and able to work well as part of a team.
• Willing to work night shifts, weekends, and public holidays.

Key ResponsibilitiesGuest Reception

• Greet all guests warmly and professionally upon arrival.
• Manage reservations, room allocations, and walk-in enquiries efficiently.
• Provide accurate information regarding promotions, pricing, and availability.
• Assist guests throughout their arrival and departure experience.

Reservations & Communication

• Answer phone calls and respond to WhatsApp and online enquiries promptly.
• Maintain accurate booking information and schedules.
• Handle guest requests, booking changes, and other enquiries professionally.
• Maintain up-to-date records of room occupancy and guest preferences.

Front Desk Operations

• Handle check-in and check-out procedures.
• Ensure accurate billing and payment collection.
• Keep the reception area clean, organised, and welcoming.
• Monitor and update promotional displays and marketing materials at the front desk.

Team Coordination

• Coordinate with service, kitchen, and housekeeping teams to ensure smooth guest flow.
• Ensure rooms are prepared and ready for arriving guests.
• Support event and group bookings, including pre-arrival arrangements and special requests.
• Handle guest complaints professionally and escalate issues to the supervisor when necessary.

Pay: RM2,800.00 - RM3,500.00 per month

Work Location: In person