jobs in Luminarix Sdn Bhd

Luminarix Hiring! Full Time Junior Customer Service in Selangor, Earn up to MYR 4,000 - Ricebowl

Junior Customer Service

Luminarix Sdn Bhd

MYR2,500 - MYR4,000 Per Month

Full Time

Petaling Jaya, Selangor

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Working Location

  • Petaling Jaya Selangor Malaysia

Job Description

Responsibilities

About Luminarix

Luminarix is redefining the payment landscape in Malaysia. Licensed by BNM and built on a technology-first foundation, we offer real-time API-driven and common checkout payment solutions that serve everyone from the neighbourhood kedai to the fastest-growing global brands. As we continue to expand, we are looking for motivated and detail-oriented individuals to join our Customer Support team through our Trainee Programme — no prior industry experience required.

Key Responsibilities

  • Support first-level merchant and partner inquiries via WhatsApp, Telegram, email, and ticketing systems — with guidance from senior team members
  • Assist in handling inquiries related to:
  • Real-time payment transactions
  • Transaction status checks
  • Failed or pending payments
  • Basic API connectivity issues
  • Merchant operational requests
  • Learn to monitor payment transaction flows and identify abnormalities or disruptions
  • Follow internal SOPs and escalation procedures when routing issues to L2 Support or Technical Teams
  • Maintain accurate records of merchant communications and issue tracking
  • Coordinate with internal departments including Tech, Compliance, Risk, and Operations
  • Work towards and maintain SLA response and resolution targets as you progress through training
  • Assist in preparing daily operational and incident reports

Requirements

  • Diploma or Bachelor's Degree in Business, IT, Finance, Communications, or any related field
  • Fresh graduates are welcome.
  • Comfortable with everyday digital tools — WhatsApp, Telegram, email, and basic computer use
  • Detail-oriented with a willingness to learn and ask questions
  • Able to multitask and stay composed under pressure
  • Team player with a positive, can-do attitude
  • Willing to work rotational shifts, including weekends and public holidays
  • Any internship experience in customer service, operations, or a related field is an added advantage

Preferred (Good to Have)

  • Exposure to fintech, e-commerce, banking, or any payment-related environment during internship or studies
  • Basic understanding of how online payments or digital wallets work
  • Familiarity with any helpdesk or ticketing tools

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person

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