JEV Management & Trading Hiring! Full Time (Mandarin Speaking) Customer Service Executive in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Are you an outgoing and customer-focused professional who enjoys communicating with customers, managing reservations, and creating a positive guest experience?

Our client is looking for a Customer Service Executive to handle customer enquiries, reservations, seating arrangements, and post-booking communication for an immersive cultural dining and entertainment experience. This role is ideal for candidates with strong communication skills who are comfortable handling customers through both phone and online channels.

Job Details

Employment Type: Full-Time
Position: Customer Service Executive
Industry: Cultural Dining / Immersive Entertainment

Salary & Benefits

• RM3,000 – RM4,000
• Performance bonuses
• OT Allowance
• EPF + SOCSO
• 12 days Annual Leave
• 14 days Medical Leave
• Replacement leave for work performed on public holidays
• Phone device provided
• Laptop provided

Requirements

• Minimum SPM / High School education or equivalent.
• At least 1 year of customer service or sales experience; call centre experience is an advantage.
• Fluent in Mandarin and English.
• Simplified Mandarin proficiency is required.
• Pleasant voice with strong communication and interpersonal skills.
• Outgoing personality and comfortable engaging with customers.
• F&B, hospitality, or related service industry experience is preferred.
• Strong stress tolerance and problem-solving skills.
• Proficient in WhatsApp, WeCom (Enterprise WeChat), and Microsoft Office.
• Able to work in a fast-paced customer-facing environment.
• Stable employment history is preferred; frequent short-term job changes may not be suitable.
• Able to start as soon as possible.

Key ResponsibilitiesCustomer Reception & Communication

• Handle inbound and outbound calls to manage customer reservations.
• Respond to customer enquiries regarding seat reservations, dining arrangements, and other booking details.
• Handle special requests, including booking changes and cancellations.
• Provide professional and friendly communication throughout the customer journey.

Reservation & Seating Arrangements

• Arrange suitable seating according to customer preferences.
• Update seating arrangements and reservation records promptly.
• Verify reservation details and remind customers about dining times and relevant notes.
• Respond to customers through online booking platforms and assist with seating arrangements.

Customer Retention & Engagement

• Communicate with customers after booking through WhatsApp or WeCom (Enterprise WeChat).
• Maintain customer relationships by sharing promotions, benefits, new launches, and relevant updates.
• Identify opportunities to encourage repeat visits and strengthen customer engagement.

Data & Customer Feedback

• Record reservation details and customer feedback accurately.
• Maintain organised customer information for tracking and follow-up.
• Provide regular reports to the supervisor regarding customer service activities and feedback.

Performance & Sales Support

• Work towards performance targets based on redemption rate, customer satisfaction, and private event referrals.
• Support the conversion of private event enquiries into confirmed bookings.
• Earn additional performance rewards for successful private event conversions.

Working Hours

6 days per week

• 8 hours per shift
• 10:00 AM – 6:00 PM
• 3–6 months probation
• Replacement leave provided when working on public holidays

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person