Lorna Whiston Schools Hiring! Full Time Customer Service Manager in - Ricebowl

Role Purpose

To provide excellent customer and administrative support services at Lorna Whiston Student

Care, Marine Parade Singapore.

Role Responsibilities

Customer Service

• Maintain a sound knowledge of LW Student Care/ Enrichment operations to support

with general enquiries

• Provide exceptional customer service and ensuring all enquiries via telephone,

Student Management System chat, email and face-to-face are acknowledged and

answered with speed and professionalism

• Develop strong working relationships with LW Student Care Teachers, General

Manager and Admissions Manager to support with the customer journey

• Proactively approach any potential customers or existing customers who look like

they need support

Student Administration

• Enroll new students into the Enrichment Student Administration System, terminate

those who withdraw, update records, prepare invoices, do credit memos for

transferring of fees from one class to another for change of lesson day / time

• Arrange replacement Enrichment classes, follow up on trial class arrangements for

both LW Student Care and LW Enrichment, and ensure that documentation is full

completed (vacancy lists, emails, any spreadsheets relating to the process), affected

teachers are updated and follow-ups are documented

• Follow up on course fees on a termly basis by issuing invoices no later than Week 7 of

every term

• Contact parents on student absentees when informed by teachers or remind parents of

Student Care to put in a leave application

• Prepare class registers for Student Care and Enrichment classes, including for Lorna

Whiston Student Care vendors

• Follow up on independent dismissal requests with issuing a dismissal card for those

Enrichment students

• Conduct annual re-registration exercise for existing students to ensure smooth

transition into a new year

• Liaise with the General Manager on Parent Teacher Meetings/ Sharing Sessions for

Enrichment and communication with parents

• Assist with logistic matters for centre activities e.g. Open Days

• Maintain cleanliness and tidiness in the centre at all times

• Check on maintenance of water dispenser, copier, computers, and other equipment

• Conduct stock take and ordering of stationery and pantry items while keeping an

eye on expenses

Updated Job Description – Hing Aik Ling (Jane)

Centre Support

• Continue to support with the meet and greet of students and the check-in for Student

Care students

• Continue to support with food collection as delegated by the Student Care General

Manager

• Support the Student Care General Manager on the ground with supervising students

in their classrooms and supporting with homework tasks as and when needed

• Any other duties that may be assigned from time to time

• Support General Manager, Headteachers, Head of Schools to source for supply

teachers when a teacher is on medical or hospitalisation leave

Role Information

Reports to: Student Care General Manager/ Head of Schools

Contracted Hours:

40 hours a week

5-day work week (Monday to Friday)

10.00am to 7.00pm on weekday

Location: Lorna Whiston Schools, Marine Parade