SWIFT SEARCH GLOBAL PTE. LTD. Hiring! Full Time Customer Service Executive in Southeast (Singapore), Earn up to SGD 2,800 - Ricebowl

Basic: $2,700 - $2,800

Location: Bishan

Working hours: 10am to 6pm , Monday to Friday

Key Responsibilities

• Providing timely and accurate support to riders and driver-partners via walk-in, hotline, and email channels.
• Resolving a wide range of customer issues including trip disputes, payment discrepancies, account verification, safety concerns, and lost-and-found items.
• Documenting all customer interactions accurately in our CRM system while maintaining strict compliance with Singapore's Personal Data Protection Act (PDPA).
• Escalating complex or sensitive cases (e.g., safety incidents, regulatory matters) to the Team Lead with comprehensive context and documentation.
• Assisting driver-partners with onboarding queries, vehicle documentation checks, and platform navigation support.

Required Qualifications and Skills

• Diploma or equivalent qualification; candidates with strong customer service experience may be considered.
• Minimum 1–2 years of frontline customer service experience, preferably in a fast-paced environment (transport/logistics/tech sectors advantageous).
• Proficiency in handling high-volume inquiries across multiple channels simultaneously while maintaining service quality.
• Solid understanding of PDPA requirements and commitment to safeguarding customer data privacy.
• Excellent problem-solving skills with the ability to de-escalate tense situations calmly and professionally.
• Familiarity with CRM systems and comfort working with digital tools/platforms.
• Flexibility to work rotating shifts, including weekends.

Desired Qualifications and Skills

• Prior experience in the ride-hailing, taxi, or broader transport sector in Singapore.
• Understanding of LTA regulations governing private-hire vehicles and ride-hailing operations.
• Experience handling safety-related incidents or vulnerable customer situations.
• Basic proficiency in data entry and reporting to support weekly service metrics tracking.
• Demonstrated empathy and cultural sensitivity when interacting with riders and driver-partners from diverse backgrounds.

Interested candidates please call/ WhatsApp me at 87152978 or send your resume to *************

Victor Gan (R1550441)

Swift Search Global Pte Ltd (EA 18C9495)
Swift Search Global Pte Ltd is a Newly Founded Recruitment Agency by a group of established and experienced Recruitment Consultants. Providing reliable recruitment and outsourcing manpower solutions. We are a business inspired by Vision, driven by Mission and underpinned by Values. We have put our Vision, Mission and Values here for you to see, along with what they mean to our candidates, clients and partners so that you can decide whether we are a company built of things which matter to you.