Addcom Solution Pte Ltd Hiring! Full Time CUSTOMER SERVICE EXECUTIVE (ELECTRONICS DISTRIBUTION) in Central Region (Singapore) - Ricebowl

ADDCOM SOLUTION PTE LTD is a distribution /manufacturing representative firm for major electronics components and semiconductors suppliers in the South East Asia Region.

We are headquartered in Singapore and we have liaison offices in HK ,Shenzhen,Shanghai,Malaysia,Thailand/Vietnam and Philippines.

As part of our global expansion ,we are looking for dynamic and ambitious persons to join our Singapore team.

CUSTOMER SERVICE EXECUTIVE -KALLANG PUDDING (ELECTRONICS DISTRIBUTION)

Position Summary

The Customer Service Executive is responsible for providing customer service, sales coordination and order administration support within the Company's electronics distribution business.

The role involves handling customer enquiries, preparing quotations, processing sales orders through the Company's ERP system, checking electronic component availability, coordinating with warehouse/store and purchasing teams, arranging deliveries and providing after-sales support.

The position requires a high level of accuracy in handling electronic component part numbers, product descriptions, quantities, pricing, delivery requirements, customer information and sales documentation.

2. Key Responsibilities

A. Customer Enquiries and Service

• Handle customer enquiries through telephone, email, WhatsApp and other approved communication channels.
• Respond to enquiries relating to electronic components, products, stock availability, pricing, lead times and delivery schedules.
• Obtain and clarify customer requirements, including part numbers, specifications, quantities and delivery requirements.
• Follow up on customer enquiries and provide timely and professional responses.
• Maintain good working relationships with existing customers.

B. ERP System and Sales Order Processing

• Use the Company's ERP system to create and process customer quotations, sales orders, invoices, delivery orders and other related transactions.
• Accurately enter customer information, electronic component part numbers, product descriptions, quantities, pricing, delivery requirements and other transaction details into the ERP system.
• Verify sales orders against customer requirements, quotations, agreed pricing, stock availability and delivery terms before processing.
• Update order status, delivery information, back-order information and customer records in the ERP system.
• Monitor quotations, sales orders, back orders and pending deliveries.
• Follow up with the relevant internal departments to ensure orders are processed and fulfilled on time.
• Check and reconcile order information to minimise errors involving part numbers, quantities, pricing, documentation and deliveries.
• Maintain complete and accurate electronic records of customer transactions and order history.
• Assist management and the sales team in retrieving ERP information for customer enquiries, sales follow-up, stock coordination and reporting.

C. Stock and Product Coordination

• Check stock availability with the warehouse/store team.
• Coordinate with the Purchasing team and suppliers regarding out-of-stock items and replenishment requirements.
• Obtain and provide updated lead times and expected delivery dates.
• Assist the sales team in checking product availability and sourcing requirements.
• Assist in identifying alternative, equivalent or replacement electronic components where required, subject to appropriate internal or customer confirmation.
• Coordinate stock information between Sales, Customer Service, Warehouse/Store and Purchasing departments.

D. Sales Support

• Assist the sales team in preparing quotations and responding to customer enquiries.
• Maintain records of customer enquiries, quotations, orders and follow-up activities.
• Follow up on outstanding quotations and pending customer orders.
• Communicate customer requirements and potential sales leads to the relevant sales personnel.
• Assist sales personnel with order status, stock availability and delivery information.
• Support sales activities by ensuring that customer and transaction information is accurately maintained.

E. Delivery and Order Fulfilment

• Coordinate with warehouse/store personnel for picking, packing and preparation of customer orders.
• Arrange deliveries and collections with customers, couriers or other approved delivery providers.
• Monitor delivery status and follow up on delayed or incomplete deliveries.
• Communicate delivery updates to customers and the relevant internal departments.
• Assist in resolving delivery discrepancies and order fulfilment issues.

F. After-Sales Service

• Handle customer complaints, product enquiries and order-related issues professionally.
• Coordinate product returns, replacements, warranty claims and defective items.
• Liaise with suppliers, warehouse/store personnel, purchasing and sales personnel to resolve customer issues.
• Maintain proper records of complaints, returns, replacements and warranty matters.
• Follow up outstanding customer service issues until appropriate resolution.

G. Documentation and Administration

• Prepare and process quotations, sales orders, invoices, delivery orders and other sales-related documentation.
• Maintain accurate customer, quotation, order and delivery records.
• Maintain proper electronic and physical filing of sales and customer service documents.
• Assist with monthly sales, customer, quotation, order and other management reports.
• Ensure documentation is complete, accurate and properly maintained.

H. Payment and Account Follow-Up

• Assist in following up outstanding customer payments when requested by management or the Finance department.
• Communicate payment reminders to customers in accordance with Company procedures.
• Escalate overdue or disputed accounts to the relevant supervisor or management.

I. General Duties

• Comply with the Company's policies, procedures and work instructions.
• Maintain confidentiality of customer, supplier, pricing and Company information.
• Work closely with Sales, Customer Service, Warehouse/Store, Purchasing, Finance and other departments.
• Perform other reasonable customer service, sales support, order processing and administrative duties as assigned by management.

3. Qualifications and Experience

• Minimum GCE N-Level / O-Level, Diploma or equivalent qualification.
• Experience in electronics, electronic components, distribution, trading, sales administration or customer service will be an advantage.
• Experience using an ERP system for sales orders, quotations, invoices or inventory-related transactions is preferred.
• Basic knowledge of electronic components and electronic product terminology is an advantage.
• Good communication and interpersonal skills.
• Basic proficiency in Microsoft Office, email and other computer applications.
• Able to communicate effectively with customers, suppliers and internal departments.
• Able to work independently and as part of a team.
• Good organisational skills and ability to manage multiple customer orders and enquiries.
• Careful and accurate when handling electronic component part numbers, quantities, pricing, customer information and order documentation.
• Responsible, reliable and willing to learn the Company's products, systems and procedures.

4. Core Competencies

The successful candidate should demonstrate:

• Customer service orientation
• Attention to detail and accuracy
• ERP and data-entry competency
• Order processing and coordination skills
• Basic understanding of electronics distribution
• Communication and interpersonal skills
• Problem-solving ability
• Time management and organisational skills
• Teamwork and cooperation
• Ability to follow Company procedures and instructions

Benefits:

• 5 days week
• Basic salary
• Annual Performance Bonus
• Medical Benefit
• Training will be provided

Benefits:

• Health insurance

Work Location: In person