Kamlax Global Technologies SDN BHD Hiring! Full Time Junior Payment Investigation in Federal Territory, Earn up to MYR 3,200 - Ricebowl

Payment Investigation Executive

Location: Kuala Lumpur
Employment Type: Contract
Industry: Banking & Financial Services

We are looking for a Payment Investigation Executive to join our Payment Operations team. This role focuses on investigating payment-related issues, handling enquiries, and ensuring payment cases are resolved accurately and within the required service timelines.

Job Responsibilities

• Act as the first point of contact for payment-related enquiries received via email and/or SWIFT.
• Investigate payment issues such as non-receipt of funds, payment amendments, cancellations, and exception cases.
• Perform verification and investigation of payment cases with a high level of accuracy.
• Monitor, follow up, and ensure investigation cases are resolved within the required SLA.
• Handle enquiries, feedback, and complaints from internal and external stakeholders professionally.
• Escalate system or payment-related issues to the relevant management when required.
• Ensure payment processing timelines are not impacted by unresolved issues.
• Participate in UAT, system testing, and other projects when required.
• Maintain accurate records and documentation for investigation cases.

Requirements

• Bachelor's Degree in Banking, Finance, Accounting, Business Administration, or a related field.
• Open to fresh graduates with relevant banking/finance internship experience.
• Candidates with 0–2 years of experience in banking, financial services, AML, KYC, payment operations, remittance, or related areas are encouraged to apply.
• Basic knowledge of SWIFT and payment processing is required.
• Candidates with AML, transaction monitoring, payment screening, or investigation exposure are welcome.
• Strong attention to detail and accuracy.
• Good analytical, follow-up, and problem-solving skills.
• Good written and verbal communication skills.
• Able to work under pressure and manage time-sensitive cases.
• Able to prioritize tasks based on urgency and risk.

Who Can Apply?

This opportunity is suitable for:

• Fresh graduates with banking/finance internship experience.
• Candidates with AML/KYC experience.
• Candidates with payment operations or remittance experience.
• Candidates with exposure to SWIFT/payment processing.
• Banking operations candidates looking to develop their payment investigation experience.

Pay: RM2,500.00 - RM3,200.00 per month

Application Question(s):

• Do you have any experience or internship exposure in banking, AML/KYC, payment operations, remittance, or SWIFT?

Work Location: In person