Amano Malaysia Hiring! Full Time OPERATION ASSISTANT (CALL CENTRE) in Selangor, Earn up to MYR 1,700 - Ricebowl

OPERATION ASSISTANT (AMANO CENTRAL MONITORING SERVICES)

Job Summary

Responsible for monitoring CCTV systems at various parking sites through the Company's Central Monitoring Centre and providing prompt assistance to customers via intercom, telephone and email. The role also involves monitoring parking operations, responding to incidents, coordinating with site personnel and ensuring customer enquiries and issues are handled professionally and efficiently.

Key Responsibilities

1. CCTV & Parking System Monitoring

· Monitor CCTV feeds from various parking sites.

· Observe and identify unusual activities, equipment issues, traffic congestion, accidents or other incidents at the sites.

· Monitor the general condition and operation of parking facilities remotely.

· Report and escalate any abnormal situations or incidents to the relevant site personnel or supervisor.

· Record and maintain details of incidents, system issues and actions taken.

· Ensure monitoring is carried out according to the Company's procedures and operating standards.

2. Customer Service & Call Centre

· Attend to customer enquiries and complaints received through intercom, telephone and email.

· Provide accurate and appropriate information regarding parking facilities, parking procedures, payment, lost tickets, entry/exit issues and other related matters.

· Assist customers remotely with parking-related issues where possible.

· Communicate with customers in a polite, professional and helpful manner.

· Escalate unresolved or technical issues to the relevant department or site personnel.

3. Site & Incident Coordination

· Coordinate with site staff, Operation Assistants, Supervisors and technical personnel when assistance is required.

· Assist in handling incidents such as parking system malfunction, barrier issues, ticket/payment problems and other operational matters.

· Follow up on reported issues to ensure appropriate action is taken.

· Escalate urgent incidents to the Supervisor/Manager or relevant personnel immediately.

4. Email & Communication Handling

· Monitor and respond to customer enquiries received through designated email channels.

· Forward enquiries or complaints to the relevant department/site for further action when required.

· Maintain proper records of customer enquiries, complaints and resolutions.

5. Reporting & Documentation

· Maintain daily records/logs of calls, intercom enquiries, incidents and system issues.

· Prepare monitoring reports and incident reports when required.

· Ensure all relevant information is accurately recorded for follow-up and reference.

· Maintain confidentiality of CCTV footage, customer information and company information.

6. Site Patrolling

· Conduct regular inspections on site to ensure the parking equipment in a good condition.

· Perform patrolling to sites and report the findings or any issue at the parking facility to the Supervisor and Management.

· Assist with basic maintenance to ensure all machine are working in a good condition.

7. Other Duties

· Perform other duties and responsibilities as assigned by the Supervisor/Manager from time to time.

· Comply with Company policies, procedures and work instructions.

Requirements

· Minimum SPM / Certificate / Diploma in any relevant field.

· Previous experience in call centre, customer service, control room, CCTV monitoring or parking operations is an advantage.

· Good communication and interpersonal skills.

· Able to communicate in Bahasa Malaysia and English.

· Basic computer skills and familiar with Microsoft Office.

· Willing to work on shift basis, weekends and public holidays, if required.

· Willing to work overtime.

Pay: RM1,700.00 per month

Benefits:

• Flexible schedule
• Free parking
• Opportunities for promotion

Work Location: In person