Atlas Workspace Hiring! Full Time Customer Insights Analyst in - Ricebowl

Company Description Atlas Workspace provides a visual and verifiable environment for understanding and organizing research. The platform enables users to dive deeply into individual papers, connect insights across their personal libraries, and discover related work in the broader literature. By streamlining how complex research is explored and synthesized, Atlas Workspace supports more efficient analysis and knowledge-building. The company focuses on serving researchers, analysts, and knowledge workers who rely on rigorous evidence to inform their decisions.
Role Description The Customer Insights Analyst is a full-time, on-site role based in Singapore. This role is responsible for designing and conducting market and customer research to understand user needs, behaviors, and pain points related to research workflows. Day-to-day tasks include gathering and analyzing quantitative and qualitative data, creating dashboards and reports, and translating findings into actionable recommendations for product, marketing, and customer success teams. The analyst will collaborate closely with cross-functional stakeholders to inform product features, improve user experience, and guide go-to-market strategies. The role also involves presenting insights clearly, maintaining research documentation, and continuously refining methodologies to improve data quality and relevance.
Qualifications

• Strong market research and customer insight skills, with experience designing and executing research studies.
• Advanced analytical skills and data analytics capabilities, including working with datasets and applying appropriate analytical methods.
• Clear and effective communication skills, with the ability to present complex findings to both technical and non-technical audiences.
• Experience with visualization and analytics tools (e.g., Excel, SQL, BI platforms) and comfort working with quantitative and qualitative data.
• Bachelor’s degree in a relevant field such as Business, Statistics, Economics, Psychology, or a related discipline; advanced degree is a plus.
• Proven ability to work collaboratively with product, design, and marketing teams and to manage multiple projects in a fast-paced environment.
• Background or strong interest in research, knowledge management, or SaaS products for researchers is highly beneficial.