全职 Operations Support Engineer Jobs, salary up to SGD 7,000 in OX CONSULTANCY PTE. LTD. Tanjong Pagar - Ricebowl

Key Responsibilities:

• Provide L1, L2 and L3 production/application support and resolve technical issues within agreed SLAs.
• Monitor and analyse production and non-production environments to ensure optimal application and infrastructure performance.
• Manage application and security incidents, conduct problem determination, coordinate with internal teams and vendors, and escalate critical issues when required.
• Support incident, problem and change management processes using ITSM tools.
• Implement and maintain monitoring for applications and infrastructure using tools such as AWS CloudWatch and APM solutions.
• Implement security and access control measures for test and production environments, including privileged access controls.
• Identify opportunities for process automation to reduce downtime and human errors using tools such as Terraform and Ansible.
• Develop and maintain operational procedures, technical documentation, service records and process guides in accordance with audit requirements.
• Manage daily operations activities, analyse operational statistics, prepare status reports and present findings to stakeholders and management.
• Work with business users and technical teams to support AWS environments for AI-related use cases.
• Work collaboratively with development, product management, architecture, security and user support teams.
• Support an operations environment that may require 24/7 availability, including coordination with operations staff and vendors.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• Proven experience as an Operations Engineer, Production Support Engineer, Application Support Engineer, Cloud Operations Engineer or similar role.
• Hands-on experience supporting applications and infrastructure in AWS or other major cloud platforms.
• Experience in production support, incident management, problem management and change management.
• Experience with application and infrastructure monitoring; AWS CloudWatch experience is preferred.
• Experience with DevOps practices, CI/CD pipelines and Agile methodologies.
• Knowledge of infrastructure/process automation using Terraform, Ansible or similar tools is preferred.
• Experience implementing security and access controls for production and test environments.
• Experience with ITSM/service management tools such as ServiceDesk, Zendesk, ServiceNow or equivalent is advantageous.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Strong communication and stakeholder management skills, including the ability to explain technical issues to non-technical stakeholders.
• Experience supporting AWS-based AI applications, RAG, tool calling, workflow automation or data lakes will be an added advantage.
• Cloud certifications such as AWS, Azure or Google Cloud certifications will be an advantage.
• Willingness to support operational activities that may require 24/7 coverage.

OX Consultancy is an IT recruitment firm and we offer a range of services that cover permanent, contract and flexible on demand recruitment. Our team have enormous experience enabling the right solution for your needs. Whether your business need is to transform talent acquisition, hire permanent staff, or plug in the gaps around your workforce, we can adapt our services to meet your business needs.