- Toa Payoh Central Region (Singapore) Singapore
NTT SINGAPORE PTE. LTD. Hiring! Full Time Production Support Analyst in Central Region (Singapore), Earn up to SGD 8,500 - Ricebowl
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Job Description
Responsibilities
Responsibilities:
Deliver a 1st class Production Support service to Company’s Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope
Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
Evidence continual service improvement of processes and tasks (via automation)
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge
Communicate complex technical issues to business users in a language they understand
Contribute in effective knowledge management best practices within team and organization
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Requirements:
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Software Engineering & Change Management
Solid understanding and execution of DR & BCP
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
Key Domain:
Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support experience primarily in L2 Support role
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
Deliver a 1st class Production Support service to Company’s Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope
Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
Evidence continual service improvement of processes and tasks (via automation)
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge
Communicate complex technical issues to business users in a language they understand
Contribute in effective knowledge management best practices within team and organization
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Requirements:
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Software Engineering & Change Management
Solid understanding and execution of DR & BCP
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
Key Domain:
Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support experience primarily in L2 Support role
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
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