Exsim Development Hiring! Full Time Front Desk Executive in WP Kuala Lumpur - Ricebowl

Responsibilities

• Greet customers and determine their needs in a professional manner

• Direct customers to the appropriate personnel and office

• Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel

• Deal with queries and provide accurate product information to incoming customers

• Maintaining a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis

• Handle and resolve customers’ complaints and ensure timely feedback to customers

• Receive, sort and distribute daily mail or deliveries and arrange courier services

• Update calendars and schedule appointments where necessary

• Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures

• Perform any other ad-hoc assignment as and when required
   

Requirements:

• Minimum SPM/STPM/Diploma/Degree or equivalent

• Minimum 1 year experience preferably in call centre/hotel/customer service industry

• Good multi-tasking skills and excellent communication and interpersonal skills

• Pleasant personality and able to interact with people at all levels

• Candidate who can start immediately/ in short notice will have added advantage

• Candidates with work experiences in the hotel industry or possess hospitality background is preferred

Fresh graduates are encouraged to apply.