- Singapore
SECOND TALENT SG PTE. LTD. Hiring! Full Time Customer Success Manager in , Earn up to SGD 7,500 - Ricebowl
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Job Description
Responsibilities
Our client is a Singapore-based Applied R&D company building next-generation robotics — an open-source humanoid platform and the full software stack that powers it, spanning hardware, autonomy, simulation, and infrastructure. They move fast, ship to real hardware, and are scaling a fast-growing user and partner community.
What You'll Do
Own a revenue target across your account base, covering new business, expansion, and renewals
Manage the customer journey end-to-end, from first touch and onboarding through adoption, retention, and growth
Convert community interest and inbound leads into onboarded, active, paying users
Develop customer stories, case studies, and references to support marketing efforts
Identify expansion and upsell opportunities, turning satisfied users into growing accounts
Design and run onboarding, enablement, and lifecycle programs that scale across customer cohorts
Represent the voice of the customer to marketing, product, and leadership teams
Monitor adoption, churn risk, and account health across the customer base
Core Key Skills
3+ years of experience in customer success, account management, or growth roles with direct ownership of a revenue number
Proven track record of driving adoption, retention, and expansion in a fast-growing product environment
Strong relationship-building and storytelling skills that convert users into advocates
Excellent communication skills, able to engage customers effectively and move them forward
Comfortable working in a fast-paced, ambiguous, rapidly evolving environment
Genuine interest in technology, open-source communities, and hardware/robotics
Nice to Have
Experience at an open-source, developer-facing, or hardware company
Background bridging customer success with marketing or growth functions
Experience building community programs or scaling a self-serve customer motion
Entrepreneurial background (former founder, open-source contributor, or side-project builder)
What You'll Do
Own a revenue target across your account base, covering new business, expansion, and renewals
Manage the customer journey end-to-end, from first touch and onboarding through adoption, retention, and growth
Convert community interest and inbound leads into onboarded, active, paying users
Develop customer stories, case studies, and references to support marketing efforts
Identify expansion and upsell opportunities, turning satisfied users into growing accounts
Design and run onboarding, enablement, and lifecycle programs that scale across customer cohorts
Represent the voice of the customer to marketing, product, and leadership teams
Monitor adoption, churn risk, and account health across the customer base
Core Key Skills
3+ years of experience in customer success, account management, or growth roles with direct ownership of a revenue number
Proven track record of driving adoption, retention, and expansion in a fast-growing product environment
Strong relationship-building and storytelling skills that convert users into advocates
Excellent communication skills, able to engage customers effectively and move them forward
Comfortable working in a fast-paced, ambiguous, rapidly evolving environment
Genuine interest in technology, open-source communities, and hardware/robotics
Nice to Have
Experience at an open-source, developer-facing, or hardware company
Background bridging customer success with marketing or growth functions
Experience building community programs or scaling a self-serve customer motion
Entrepreneurial background (former founder, open-source contributor, or side-project builder)
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