Manpower Malaysia Hiring! Full Time Customer Service - Mandarin Speaker in Federal Territory - Ricebowl

Job Objectives

Ensure highest standard of service delivery on personalized phone services to our customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

• Ensures highest standard of service delivery on personalized phone services to our customers.

• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

• Handling and resolving customer complaints proficiently.

• Displaying a high level of quality and professionalism when dealing with customers.

• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer

• Maintains confidentiality of the Bank’s customers and data.

• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Key Requirements

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).

• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

• Experience in Call Centre, Banking or Customer Service environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice & good telephone etiquette.

• Resourceful, proactive, attentive to details and a good team player.

• Possess good communication skills (verbal and written English)

• Mandarin speaker is welcome too