- Hong Kong Hong Kong
Regent Hong Kong Hiring! Full Time Assistant Reservations Manager - Reservations Supervisor in Hong Kong - Ricebowl
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Job Description
Responsibilities
The reimagined Regent Hong Kong returns to the famed Victoria Harbour.
Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.
Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.
Warm and lyrical, evocative, and inspirational, a rare urban haven.
YOUR DAY TO DAY
Assist the reservations team in performing daily tasks and responding to guest room enquiries
Ensure that all guest interactions are at the highest level adhering to both Forbes and IHG True Hospitality standards
Supervise, coach and monitor reservation team's performance and service quality
Be knowledgeable of all of the hotel’s products and services
Respond to guest requests in an accurate and timely manner
Regularly communicate with guests to ensure expectations are met
Assist in delivering the revenue target of the hotel by making upsell and cross sell revenue targets
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management or related field
5+ years’ related experience, including management experience
Previous experience with OPERA PMS
Must speak local language, Fluent in both written and spoken English
Candidates with less experience may be considered as Reservations Supervisor
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
Full-time,Permanent
Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.
Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.
Warm and lyrical, evocative, and inspirational, a rare urban haven.
YOUR DAY TO DAY
Assist the reservations team in performing daily tasks and responding to guest room enquiries
Ensure that all guest interactions are at the highest level adhering to both Forbes and IHG True Hospitality standards
Supervise, coach and monitor reservation team's performance and service quality
Be knowledgeable of all of the hotel’s products and services
Respond to guest requests in an accurate and timely manner
Regularly communicate with guests to ensure expectations are met
Assist in delivering the revenue target of the hotel by making upsell and cross sell revenue targets
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management or related field
5+ years’ related experience, including management experience
Previous experience with OPERA PMS
Must speak local language, Fluent in both written and spoken English
Candidates with less experience may be considered as Reservations Supervisor
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
Full-time,Permanent
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