Full Time Customer Service Executive (Office Based) | Fresh Graduates Welcome Jobs, in Bai Yi Management Kuala Lumpur - Ricebowl

Bai Yi Management is a growing homestay and hospitality management company managing over 100 properties across Kuala Lumpur & Selangor.

We are looking for a friendly, responsible and service-oriented Customer Service Executive to join our team.

Your main role is to assist guests before, during and after their stay, respond to enquiries, coordinate with our operations team, and ensure every guest receives a smooth and pleasant experience.

Fresh graduates are welcome — training will be provided.

• Respond to guest enquiries via WhatsApp and OTA platforms

• Assist guests with booking, check-in, check-out and accommodation enquiries

• Provide check-in instructions and relevant information to guests

• Handle guest requests, complaints and basic troubleshooting professionally

• Coordinate with housekeeping and operations teams to resolve guest issues

• Follow up with guests to ensure issues are properly resolved

• Update guest information, booking records and internal reports

• Escalate urgent or complicated cases to the relevant team

• Maintain professional and friendly communication with guests

• Perform other customer service and administrative duties when required

• Good communication and customer service skills

• Comfortable communicating through WhatsApp and online platforms

• Responsible, patient and able to handle guest enquiries independently

• Good problem-solving and follow-up skills

• Able to work in a fast-paced environment

• Fresh graduates are encouraged to apply

• Previous experience in hospitality, customer service, OTA or homestay operations is an advantage but not required

LRT Accessible Office
Our office at Sunway Velocity is easily accessible by public transportation.

Avoid Peak-Hour Traffic
Working hours are 11:00 AM – 8:00 PM, allowing you to avoid the usual morning rush-hour traffic.

Annual Overseas Travel Reward
Outstanding team members will have the opportunity to enjoy our annual overseas company trip / travel reward.

Strong Career Growth Opportunities
We are continuously expanding, giving high-performing employees opportunities to progress into Senior Customer Service, Team Leader, Supervisor and Management positions.

Training Provided
No hospitality experience? No problem. We provide on-the-job training to help you understand our systems, guest communication and daily operations.

Employee Benefits

• Competitive Salary

• Performance Incentives

• EPF, SOCSO & EIS

• Annual Leave

• Career Advancement Opportunities

• Annual Overseas Travel Reward

• On-the-job Training

• Friendly & Supportive Working Environment

This is not just a job answering messages.

You'll gain hands-on experience in hospitality operations, guest relations, OTA platforms, problem-solving and property management.

If you're looking for a stable office-based position with weekday working hours, career advancement opportunities and a growing company, we'd love to hear from you.

Click Apply Now and join the Bai Yi Management team!