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TP Hiring! Full Time Customer Service Representative - Mandarin Speaking (Fintech)- Normal Working Hour in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Customer Service Representative - Mandarin Speaking (Fintech)- Normal Working Hour

TP

MYR4,500 - MYR4,500 Per Month

Full Time

KL City, Federal Territory

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Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

Overview:
We are looking for a Mandarin-speaking Customer Service Executive to join our team in Kuala Lumpur. You will be responsible for assisting customers, handling enquiries, resolving issues, and providing a professional customer experience in both Mandarin and English.


Why Join Us?

Normal working hours — no night shifts
Monday–Friday work schedule
Competitive salary up to RM4,500/month
RM300 Mandarin Language Allowance
Convenient Kuala Lumpur location at G Tower, Ampang Park
Opportunity to build your career in a global BPO environment
Qualifications:

Job Requirements

  • Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
  • English proficiency: B1 – able to understand and communicate in English.
  • SPM qualification or above.
  • Open only for Local Malaysians.
  • Customer Service or BPO experience is preferred.
  • Good communication and interpersonal skills.
  • Strong problem-solving and customer-handling skills.
  • Comfortable working in a fast-paced customer service environment.
  • Stable employment history is preferred.
  • Able to commit to Monday–Friday, 9:00 AM–6:00 PM.
Responsibilities:

Key Responsibilities

  • Handle customer enquiries via phone, email, or other communication channels.
  • Provide accurate information and professional assistance to customers.
  • Resolve customer issues and complaints efficiently and professionally.
  • Follow up on customer requests and ensure timely resolution.
  • Maintain accurate records of customer interactions and cases.
  • Escalate complex issues to the relevant team when required.
  • Follow company policies, procedures, and service standards.
  • Work closely with internal teams to ensure a smooth customer experience.
  • Meet assigned customer service and performance KPIs.

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