Parkson Credit Hiring! Full Time Credit Collection Executive [Near MRT I Basic - Incentive] in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Core Responsibilities

• Manage and Negotiate Collections through calls.
• Contact customers to negotiate repayment plans and ensure timely debt recovery.
• Assess delinquent accounts, identify high-risk cases, and provide reports with recommendations for resolution.
• Update and Maintain Customer Records

Customer Engagement & Support

• Handle Escalations and Phone Complaints
• Address customer concerns professionally and assist new collectors in handling difficult negotiations.
• Assist Walk-In Customers (If Required)
• Maintain Accurate Communication Records

Performance & Compliance

• Contribute to meeting the department’s delinquency, flow rate, SOP, and monthly collection goals.
• Ensure Policy and Compliance Adherence
• Mentor and Train New Staff
• Provide on-the-job training and guidance to new team members as assigned by the manager.
• Coordinate with External Collection Agencies

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?
• Soonest availability to start work?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person