- Hong Kong Hong Kong
ZERO FINANCE HONG KONG LIMITED Hiring! Full Time Operations Associate (Merchant Onboarding) | Payment | Fintech in Hong Kong - Ricebowl
Operations Associate (Merchant Onboarding) | Payment | Fintech
ZERO FINANCE HONG KONG LIMITED
Share
Save
Working Location
Job Description
Responsibilities
Are you looking for your next career move? WE ARE THE ONE!
Zero Finance is a wholly owned subsidiary of ZERO FINTECH GROUP LIMITED - (Stock code: 00093). We are one of the leading Fintech Companies in Hong Kong, committed to providing Financial Solutions to our clients since 2014. Our lending business reached HKD 159 million and revenue of HKD 52 million compared to 2021.
X WALLET is the 1st APP in the Hong Kong Market to feature a 5-secondA.I.approval credit product. Our app acquired over 100k users and achieved steady growth over the years. This year, we will continue to break throughwith new features products. Our newly-launched X Pay is one of thenew payment products to excel in the market of Paylater solutions.
To accelerate business growth, we are looking for a high-calibre - You to join our cohesive community! In this role, you will work with experienced crews in our payment team, reporting to the Head of Operation & Strategy. You will be a good fit:
Job Duty
Prepare & Review key operation procedures for new merchant onboarding.
Collect and validate merchant onboarding documentations to perform Client Onboarding (COB) / Client Due Diligence (CDD) / KYC checking / AML screening.
Coordinate with internal parties to ensure smooth delivery of services.
Ensure all control measures comply with company guidelines and regulatory codes of conduct.
Participate in system development projects and User Acceptance Testing (UAT) for integration with external parties .
Prepare and coordinate POSM (Point of Sale Materials) production and delivery.
Act as the primary operational contact for daily merchant inquiries, transaction troubleshooting, and operational support.
Assist in daily transaction reconciliation, settlement process monitoring, and handling chargeback / refund requests with payment network partners.
Handle special projects and ad-hoc incoming requests.
What You Will Bring
3-4 years of experience in payment, fintech, financial services, or e-commerce operations.
Basic understanding of marketplace operations, e-commerce landscape, payment gateway operations, merchant onboarding, KYC/AML procedures, or daily transaction reconciliation .
Strong attention to detail, highly organized, and efficient in handling repetitive daily tasks and data verification.
Highly motivated problem solver with good communication skills, able to handle merchant inquiries and cross-departmental coordination calmly.
Proficient in written and spoken English, Cantonese, and Mandarin .
Proficient in MS Office (Excel, Word) ; familiarity with communication tools (e.g., WhatsApp Business, Outlook) and basic database/CRM systems is a plus.
Self-motivated, team player, and capable of working in a fast-paced fintech startup environment.
Why should you join us?
Rewarding career development on a Fintech-payment project!
1:1 coaching and mentoring, work with a friendly, open-minded, supportive team!
You will be heard, valued, recognised, and appreciated!
Working in a convenient office location - Sheung Wan!
Attractive remuneration package with a discretionary bonus!
The top-notch medical plan includes Annual body check, clinical, hospitalisation & Dental!
Free flow snacks and drinks! Yay!
Our little gratitude for your birthday, Festival gifts or red packets!
Regularly volunteers, sports company activities!
If you are a good fit, please come, click the 'APPLY NOW' button and JOIN US!
All personal information collected will be treated in strict confidence and used for recruitment purposes only.
Full-time
Zero Finance is a wholly owned subsidiary of ZERO FINTECH GROUP LIMITED - (Stock code: 00093). We are one of the leading Fintech Companies in Hong Kong, committed to providing Financial Solutions to our clients since 2014. Our lending business reached HKD 159 million and revenue of HKD 52 million compared to 2021.
X WALLET is the 1st APP in the Hong Kong Market to feature a 5-secondA.I.approval credit product. Our app acquired over 100k users and achieved steady growth over the years. This year, we will continue to break throughwith new features products. Our newly-launched X Pay is one of thenew payment products to excel in the market of Paylater solutions.
To accelerate business growth, we are looking for a high-calibre - You to join our cohesive community! In this role, you will work with experienced crews in our payment team, reporting to the Head of Operation & Strategy. You will be a good fit:
Job Duty
Prepare & Review key operation procedures for new merchant onboarding.
Collect and validate merchant onboarding documentations to perform Client Onboarding (COB) / Client Due Diligence (CDD) / KYC checking / AML screening.
Coordinate with internal parties to ensure smooth delivery of services.
Ensure all control measures comply with company guidelines and regulatory codes of conduct.
Participate in system development projects and User Acceptance Testing (UAT) for integration with external parties .
Prepare and coordinate POSM (Point of Sale Materials) production and delivery.
Act as the primary operational contact for daily merchant inquiries, transaction troubleshooting, and operational support.
Assist in daily transaction reconciliation, settlement process monitoring, and handling chargeback / refund requests with payment network partners.
Handle special projects and ad-hoc incoming requests.
What You Will Bring
3-4 years of experience in payment, fintech, financial services, or e-commerce operations.
Basic understanding of marketplace operations, e-commerce landscape, payment gateway operations, merchant onboarding, KYC/AML procedures, or daily transaction reconciliation .
Strong attention to detail, highly organized, and efficient in handling repetitive daily tasks and data verification.
Highly motivated problem solver with good communication skills, able to handle merchant inquiries and cross-departmental coordination calmly.
Proficient in written and spoken English, Cantonese, and Mandarin .
Proficient in MS Office (Excel, Word) ; familiarity with communication tools (e.g., WhatsApp Business, Outlook) and basic database/CRM systems is a plus.
Self-motivated, team player, and capable of working in a fast-paced fintech startup environment.
Why should you join us?
Rewarding career development on a Fintech-payment project!
1:1 coaching and mentoring, work with a friendly, open-minded, supportive team!
You will be heard, valued, recognised, and appreciated!
Working in a convenient office location - Sheung Wan!
Attractive remuneration package with a discretionary bonus!
The top-notch medical plan includes Annual body check, clinical, hospitalisation & Dental!
Free flow snacks and drinks! Yay!
Our little gratitude for your birthday, Festival gifts or red packets!
Regularly volunteers, sports company activities!
If you are a good fit, please come, click the 'APPLY NOW' button and JOIN US!
All personal information collected will be treated in strict confidence and used for recruitment purposes only.
Full-time
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More