VHR Consultancy Hiring! Full Time IT Service Desk Analyst (L1 - L2) in Selangor - Ricebowl

Our Client

A manufacturer of industrial products.

Jobs Descriptions:

• Provide L1 and L2 technical support to end users for hardware, software, network, and system-related issues.
• Diagnose and troubleshoot technical issues, perform root-cause analysis, and provide timely resolution.
• Manage and resolve incidents and service requests through the IT ticketing system within agreed SLA.
• Support Windows devices, Microsoft 365, Active Directory, networking, printers, and other IT applications.
• Configure and troubleshoot laptops, desktops, peripherals, and user accounts.
• Escalate complex issues to the relevant infrastructure, application, or vendor teams when required.
• Maintain technical documentation, troubleshooting guides, and knowledge base.

Job Requirements:

• Diploma/Degree in IT, Computer Science, or related field.
• 2–4 years of experience in IT Support, Service Desk, Helpdesk, or similar roles.
• Strong hands-on technical knowledge in Windows, Microsoft 365, Active Directory, basic networking, and hardware/software troubleshooting.
• Experience providing both L1 and L2 support.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.

* Only shortlisted candidates will be contacted.