- River Valley Central Region (Singapore) Singapore
UOL CLAYMORE INVESTMENT PTE. LTD. Hiring! Full Time Duty Manager in Central Region (Singapore), Earn up to SGD 4,500 - Ricebowl
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Job Description
Responsibilities
Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
The
Duty Manager
assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.
Our Expectations:
Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
Conduct audit on core functions and practices to ensure that all quality standards are compile.
Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
Prepare reports and daily logs, highlighting key operational issues to Management.
Induct and train all new Associates in their respective areas of work
Identify training needs and work closely with Learning & Development Manager to identify training opportunities.
Talent Profile
Possess a Diploma in Hospitality Management or a related discipline
Minimum 2 years of hands-on experience as a Hotel Duty Manager in an upscale or internationally branded hotel (4-star rating or equivalent scale/standards).
Prior experience or familiarity with Hospitality systems such as Opera Cloud, HotSoS, and StayPlease is preferred.
Proficiency in spoken Mandarin is required to handle inquiries and communicate effectively with Mandarin-speaking hotel guests
Possess a strong attention to detail, with proven time management and multitasking capabilities in a fast-paced environment
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.
At Pan Pacific Orchard, Singapore, we are creating more than a hotel. We are shaping an Urban Oasis where nature, design and people come together to create meaningful experiences.
Recognised as one of the World’s Most Beautiful Hotels by Prix Versailles, our award-winning destination along Orchard Road was designed by acclaimed architects WOHA to redefine modern hospitality through biophilic design, emotional connection and purposeful luxury.
Every corner of the hotel has been thoughtfully crafted to inspire. From the lush Forest Terrace and Mediterranean flavours at Mosella, to the elevated wine experiences at Park90 and the iconic Claymore Ballroom amongst the clouds, the hotel is brought to life by passionate individuals who genuinely care.
We are looking for talents who believe hospitality is more than service. It is about creating calm within the city, building sincere human connections and crafting experiences guests will remember long after they leave.
The
Duty Manager
assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.
Our Expectations:
Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
Conduct audit on core functions and practices to ensure that all quality standards are compile.
Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
Prepare reports and daily logs, highlighting key operational issues to Management.
Induct and train all new Associates in their respective areas of work
Identify training needs and work closely with Learning & Development Manager to identify training opportunities.
Talent Profile
Possess a Diploma in Hospitality Management or a related discipline
Minimum 2 years of hands-on experience as a Hotel Duty Manager in an upscale or internationally branded hotel (4-star rating or equivalent scale/standards).
Prior experience or familiarity with Hospitality systems such as Opera Cloud, HotSoS, and StayPlease is preferred.
Proficiency in spoken Mandarin is required to handle inquiries and communicate effectively with Mandarin-speaking hotel guests
Possess a strong attention to detail, with proven time management and multitasking capabilities in a fast-paced environment
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.
At Pan Pacific Orchard, Singapore, we are creating more than a hotel. We are shaping an Urban Oasis where nature, design and people come together to create meaningful experiences.
Recognised as one of the World’s Most Beautiful Hotels by Prix Versailles, our award-winning destination along Orchard Road was designed by acclaimed architects WOHA to redefine modern hospitality through biophilic design, emotional connection and purposeful luxury.
Every corner of the hotel has been thoughtfully crafted to inspire. From the lush Forest Terrace and Mediterranean flavours at Mosella, to the elevated wine experiences at Park90 and the iconic Claymore Ballroom amongst the clouds, the hotel is brought to life by passionate individuals who genuinely care.
We are looking for talents who believe hospitality is more than service. It is about creating calm within the city, building sincere human connections and crafting experiences guests will remember long after they leave.
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