Lancesoft Malaysia Hiring! Full Time Operations Analyst (Cantonese Speaker) in Federal Territory - Ricebowl

Job Position- Insurance Operation Specialist

Language- Cantonese

Location- Pavilion Damansara Heights – Kuala Lumpur

Salary- 5000RM

Working Hours- 9.00AM-6.00PM

Contractual- 1 Year (can be Extendable or Renewable)

Job Description

* Provide quality customer service to clients over phone call or email

* Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters

* Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned

* Provide testing assistance and support of new systems and tools.

* Support ad-hoc tasks as assigned

* Team Player to ensure contact center KPIs are met