Shangri-La Rasa Sentosa, Singapore
We are looking for a
Reservation Executive
to join our team!
As a
Reservation Executive
, we rely on you to:
Manage telephone and email reservations to deliver accurate and timely booking confirmations that enhance guest satisfaction
Use OPMS and other hotel reservation systems to process bookings efficiently
and maintain up-to-date records
Communicate clearly and professionally with guests from diverse backgrounds to address inquiries and resolve booking issues
Follow through on guest bookings to ensure all requests and changes are handled promptly and accurately
Collaborate with team members to maintain smooth reservation workflows and optimize booking opportunities
Provide courteous and helpful service to promote guest retention and positive
experiences at the point of booking
We are looking for someone who:
Experience working in a hotel/resort environment or related hospitality industry in managing rooms bookings.
Knowledge of OPMS system and other relevant hotel reservation software
Strong communication and engagement skills with international and domestic travellers, reflecting the resort’s global clientele
We Offer
5-day work week
Learning and Development opportunities for career development
Medical and insurance coverage
Special employee discount within Shangri-La Group
Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for? Click the apply button now!
Shangri-La Rasa Sentosa, Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Just 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the country’s only beachfront resort, offering 454 guest rooms and suites, each with a private balcony or terrace boasting views of the sea or lush greenery. The resort delivers exceptional service, creating the ideal island retreat for guests to unwind and enjoy a range of experiences, including sea sports on the private beach, fun-filled activities for all ages, indulgent spa treatments, and delightful beachside dining.