Cordelia Container Shipping Line SDN. BHD. Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 6,000 - Ricebowl

Key Responsibilities

• Monitor and manage DF (Destination Freight) allocations to ensure accurate utilization and timely updates.
• Prepare and submit DF reports to the Trade department within the required timelines.
• Coordinate with the Sales team for the timely filing and processing of RRR (Rate Request/Revision Requests).
• Respond promptly to customer inquiries and provide accurate shipment information, including vessel schedules and transit updates.
• Coordinate closely with the Sales and Booking teams to secure bookings and ensure smooth shipment planning.
• Follow up on all confirmed shipments prior to vessel arrival to ensure operational readiness and timely customer updates.
• Coordinate with the Documentation team to ensure timely release of shipping documents and smooth delivery of services.
• Manage and coordinate Cross Trade shipments, ensuring effective communication between origin, destination, and customers.
• Monitor shipment progress and proactively communicate any delays or operational changes to customers.
• Handle and escalate delivery-related issues at the Port of Discharge (POD), including container damage, delivery delays, or operational exceptions, to the appropriate internal departments.
• Coordinate with overseas destination agents to resolve post-shipment issues and ensure timely responses to customer requests.
• Maintain accurate shipment records, customer communications, and operational documentation.
• Support continuous improvement initiatives to enhance customer service quality and operational efficiency.
• Perform other customer service and operational duties as assigned by management.

Experience required (years)

2 – 4 years of experience in Shipping Liner/Nvocc.

Qualification

Diploma or bachelor’s degree in business administration, Marketing, Management, Customer Service, or a related field is preferred.

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Health insurance

Work Location: In person