KUN KWAN Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 2,000 - Ricebowl

Customer Service & Operations Executive

Employment Type: Full-Time
Working Days: Tuesday – Sunday
Off Day: Monday

Job Responsibilities

• Handle customer enquiries through face-to-face, phone and online channels.
• Provide friendly and professional customer service to students, parents and clients.
• Coordinate class schedules, programmes and student-related matters.
• Assist with swimming programmes, events, competitions and academy activities.
• Coordinate venue bookings, facilities, vendors and operational arrangements.
• Prepare reports, documentation and operational records.
• Manage office supplies, retail inventory and general administrative matters.
• Liaise with coaches, suppliers, internal teams and external parties.
• Support reception duties during weekends and peak periods.
• Assist with recruitment coordination, staff onboarding and other administrative tasks.
• Identify areas for improvement and contribute ideas to enhance customer experience and daily operations.

Requirements

• Minimum 2 years of experience in customer service, operations or a related role.
• Experience in sports, recreation, events, hospitality or education is an advantage.
• Good communication and interpersonal skills.
• Customer-focused and passionate about providing good service.
• Strong organisational, problem-solving and multitasking skills.
• Good judgement, critical thinking and common sense.
• Comfortable using Microsoft Office and workplace technology.
• Responsible, proactive and able to take ownership of tasks.
• Good command of English and Bahasa Malaysia.
• Additional languages are an advantage.
• Willing to work on weekends and public holidays when required.

Career Development

Through EducareerMY, selected candidates will receive structured workplace support and development to strengthen skills such as communication, customer service, problem-solving, critical thinking and professionalism.

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person